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Gilbert & Baugh Ford, Inc.

4.8

About this business

Location details

10195 US-431, Albertville, AL, 35950, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.81,924 reviews
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Jennifer Lemay Pence's profile image
Jennifer Lemay Pence 
8 years ago

We are always pleased with the service we get at Gilbert and Baugh. Mr. Baugh always takes his time to make sure we have everything we need and the sales associates are great! Kyle Baugh always does what he can to make sure our visit is amazing. No need to shop anywhere else because they are the best! 

Tyler Strong's profile image
Tyler Strong 
8 years ago

The last time I took my vehicle in for service only half of the things asked for were done. I had a recall on some parts in my car. So since my car was going to be there, I asked them to change the oil. Nothing was written down so when I came and picked my car up, I realized the oil was left alone. Then once I got my car home, I also noticed that my center console had been scratched everywhere. This may have been due to the recall but now it looks like someone took a cheese grater to my console. I usually get amazing service... read more

James Anthony Pence's profile image
James Anthony Pence 
8 years ago

Gilbert and Baugh Ford has the best service department. Me. Baugh himself makes sure you feel at home and wants to know what they can do to make the experience even better. Loving our new Fusion. 

Jerry Handrich's profile image
Jerry Handrich 
8 years ago

We had an excellent experience and Drew our sales associate was tremendous. Going in we weren't sure what we wanted and Drew patiently showed us all of of the many vehicle options taking the time to explain the features on each and every one of them. Diane Handrich finally chose a nice Escape that was perfect for her. Thank you Drew. And you Jimmy who made the tedious process of paperwork bearable. And all of the staff at Gilbert and Baugh. 

Greg Sevenich's profile image
Greg Sevenich 
8 years ago

I found the high ratings for Gilbert and Baugh quite appropriate and well deserved. Without a doubt, this was one of the best car purchasing experiences, ever. Tim Johnson was very accommodating and took very good care of me. We handled much of the transaction via email and text due to my schedule. They were absolutely clear on what to expect and ensured everything was in order when I arrived. The owner, Randy Baugh, made it a point to come and visit. He personally ensured that there were no questions or open issues. Pricing... read more

Ken Burns's profile image
Ken Burns 
8 years ago

service on ford c max was quick and satisfactory--they always do a great job. .never a problem. thanks for your good work 

Adrian Coston Cook's profile image
Adrian Coston Cook 
8 years ago

We had a great experience at Gilbert & Baugh! Randy went above and beyond to help us and everything went smoothly! This is the second vehicle we have purchased here and we will definitely be back! 

Anthony Hinkle's profile image
Anthony Hinkle 
8 years ago

When I decided to buy a vehicle I worried if I would be able to find what I want at a good price and if I so, could I get the financing that would fit my budget. After talking with one of your salesmen, those worries started to fade away one by one. Not once did I feel pressure to buy but instead felt like he was helping find the perfect match of vehicle, price and payment. In your TV commercials you say “Come See the Difference” in selection and price, but I also saw a difference in how you treat your customers. After “Seei... read more

Amanda Pagliaro's profile image
Amanda Pagliaro 
8 years ago

Just want to give a special thank you to Mr. Gilbert and Drew Dudley for helping me find a vehicle that will be the best for my family! They bent over backwards for me to make sure I was happy! Thank you again! 

Frequently asked questions about Gilbert & Baugh Ford, Inc.

How is Gilbert & Baugh Ford, Inc. rated?

Gilbert & Baugh Ford, Inc. has a 4.8 star rating with 1,924 reviews. 

When is Gilbert & Baugh Ford, Inc. open?

Gilbert & Baugh Ford, Inc. is closed now. It will open tomorrow at 8:00 a.m. 

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