This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Germain Toyota
- Automotive
- Columbus, OH
About this business
Location details
5711 Scarborough Blvd, Columbus, OH, 43232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Their salesman is not well trained, they don't know about the car's details.
Business response:
Hi Ashif, We sincerely apologize and are deeply concerned. We would like to address this issue, could you please reach out to Morgan Salisbury at msalisbury@germainmotorco.com
After posting about my bad experience here the manager called to see what could have been done to improve my experience. I told him how disappointed I was that the car only came with 1 key, considering how expensive they are & he offered to have one made for me which I thought was very nice. I should have talked with the manager in the first place as he was able to "get er' done". Thank you Buddy!!!
Business response:
Glad we could help, and thank you for the review, Roger!
Amazing Customer Service and super easy to deal with! Very happy with my purchase from beginning to end. If you're in the market for a new or used car, stop out to this place and check them out! Amanda, Morgan and Kaleb were all very helpful and a pleasure to deal with! Also a big thank you to Asher the Finance manager. He is the best in the business. Very professional and a great guy! Keep it up guys! You make car buying EASY and Stress Free!
Business response:
Thank you for taking the time to leave this amazing review, Dustin! Let us know if you ever need anything.
This place is awesome! I just bought my first 4Runner from here and will now purchase all of my future vehicles from Germain as well! Morgan, Amanda, Kaleb, and Asher are seriously the best people I have ever met when it comes to helpfulness with cars!!
Business response:
Congratulations on the new 4 Runner! Thank you for leaving the wonderful review, Cody!
I would give it zero if that was an option........
Business response:
Hi Taylor, We sincerely apologize and are deeply concerned. Our General Manager Rich Newsome would like to speak with you regarding your visit. Would you please reach out to Rich at 614-383-5289 and allow him the opportunity to address your concerns.
The worst service!!! All friendly when you are buying a car, but after the sale they could give a crap less about you. I am furious we bought a car from them even because they only cared about the sale and the money they would make. Got called "big money" When the salesmen was talking to his coworkers.... Yes we could hear you.... And they didn't show us the features of our car after the sale as promised and didn't give us our extra set of keys as promised FROM OVER 2 MONTHS AGO.... Beyond angry for their "service". If you w... read more
Business response:
Hi Brooke, We sincerely apologize and are deeply concerned. Our General Manager Rich Newsome would like to speak with you regarding your visit. Would you please reach out to Rich at 614-383-5289 and allow him the opportunity to address your concerns.
Business response:
Thank you for taking the time to leave us a 5-star review, William! Have a great day.
I have shopped at other Toyota dealerships in Columbus and nobody comes close to the level of service that Germain provides! Save your time, Germain is the place to go!
Business response:
Thank you for the 5-star review, Dawn! Enjoy your new car
Tom Lombardo was great to work with, this was the second car we bought for him and the process was painless!
Business response:
So glad to hear of your experience, Kayla! Thank you for the 5-star review
Frequently asked questions about Germain Toyota
How is Germain Toyota rated?
Germain Toyota has a 4.1 star rating with 374 reviews.
When is Germain Toyota open?
Germain Toyota is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com