This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Genesis at Charlotte
- Car Dealers
- Matthews, NC
About this business
Location details
9010 E Independence Blvd, Matthews, NC, 28105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Everyone at the dealership was very friendly and professional in helping us select the best vehicle for our needs; especially Aaron Hilliard, our salesperson. He is the best!
Bought a 2025 GV80 in August. Called to get serviced, they won't have a loaner car available for over 2 weeks? Doesn't do me a lot of good given I'm headed out on a 800-mile drive in 2 weeks? I had to call in to the dealership 3 times to finally get through to service. Not sure why there isn't a phone prompt for service, or a direct line? First call, went to voicemail, next it disconnected me, 3rd call got transferred service. After realizing that I couldn't get a loaner for 2 weeks, I expressed my concern that Genesi... read more
Tried to schedule complimentary maintenance/service on my 2025 GV80 today. I was told over 2 week wait for a service loaner. Seems excessive, and in like most of the other reviews I read, Genisis fails to live up to the service after the fact of a luxury vehicle manufacturer. Never had this level of service at Mercedes or Acura. Kinda sad as it's a nice ride, lack of service will make me think about another manufacturer next purchase.
We were shown the GV60 today and are very much looking forward to our test drive. Sarah was very helpful and patiently answered all our questions on features and how everything worked. Very impressive all round - thank you!
Great conversation with Mustafa, deserves a rise
Where do I begin? My husband surprised me with the new Genesis GV80 coupe for my birthday. We had the vehicle less than 2 weeks and the entire front panel went awry. A rep from the service dept tried to troubleshoot over the phone. Finally, we had to bring the car back to the dealership. It was seriously unsafe to drive. The lane departure and parking assist kept coming in and out while driving. We were given a loaner that was very small and filthy. My husband is a big guy. We kept requesting for a larger vehicle to be told ... read more
I purchased a used Genesis G80. The day following purchase, the sunroof became stuck in the open position. Naturally, I was upset. I took it to the Genesis dealer in Wilkes-Barre. They were super attentive. I was provided a loaner car while they kept mine for servicing. For the two days that they had the car, they communicated with me proactively via text. I picked up the car with everything working properly. I was impressed with the professionalism of the people in the service department.
Had a great experience at Genesis of Concord!
@colonygirl
Frequently asked questions about Genesis at Charlotte
How is Genesis at Charlotte rated?
Genesis at Charlotte has a 4.5 star rating with 1,302 reviews.
When is Genesis at Charlotte open?
Genesis at Charlotte is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com