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Gene Messer Volkswagen Parts Center
- Auto Parts & Supplies
- Lubbock, TX
About this business
Gene Messer Volkswagen invites you to find genuine Volkswagen parts at our Volkswagen auto parts store in Lubbock, TX.
Location details
7007 University Ave, Lubbock, TX, 79413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedFriendly fast service . My sales man was great and gave me all the details of the car I was purchasing.
Great people, great service
they fought with our extended warranty on a recent repair. they are amazing.
Absolutely the best customer service! Emails returned quickly. A mix up of a salesmen leaving was fixed quickly. They not only matched the price but BEAT it! Walking out with a 2020 car instead of a 2017 because the prices were really good. Glad we stopped in.
Business response:
Thank you, Patricia, for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
The salesman I that we were referred to I believe his name is Benjamin was rude and acted like we interrupted his day. Even if you weren’t expecting a specific customer you should at least have the common courtesy to treat your guest like you are there to help them on top of that possibly make a sale.
The salesman that we were referred to I believe his name is Benjamin was rude and acted like we interrupted his day. Even if you weren’t expecting a specific customer you should at least have the common courtesy to treat your guest like you are there to help them on top of that possibly make a sale.
Business response:
Thank you for informing me about your situation. Please know that we are looking into your concerns, Ronald Thigpen, our Sales Manager, will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jordan Garrett General Manager jgarrett@GeneMesser.com
My experience was was so bad that I will not even share it. Honestly and treating myself with value and follow through are not part of their protocol it would seem.
This review is reflective of the Service Department and the GM. The sales team especially Ronald and Joshua have always been great. Now- I would hope Group One would really try to do the right thing when a customers vehicle sustains over $8000 in damage through their negligence while they ensure all of their insured vehicles are moved in an effort to minimize or prevent damage. My frustration started 5/22 when I go to pick up my vehicle for the 4th time for repairs since purchasing in December. There was a hail storm on 5/20... read more
Business response:
Thank you for speaking with us about your concerns. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me Jordan Garrett General Manager jgarrett@GeneMesser.com
We purchased our VW Jetta in Feb 2019. Customer service has been excellent and staff is friendly and accommodating.
Frequently asked questions about Gene Messer Volkswagen Parts Center
How is Gene Messer Volkswagen Parts Center rated?
Gene Messer Volkswagen Parts Center has a 4.7 star rating with 198 reviews.
When is Gene Messer Volkswagen Parts Center open?
Gene Messer Volkswagen Parts Center is closed now. It will open tomorrow at 7:00 a.m.
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