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Gene Messer Chevrolet
- Auto Repair
- Lubbock, TX
About this business
Location details
1302 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedGreat dealership! Our salesperson, Sam Martinez was great. He is very knowledgeable of the different vehicles we were looking at and he has a great way of making you feel at ease during a stress purchasing experience. I would highly recommend Sam. Efren Gonzalez, James Gardner, Eloisa Rangel and Scott are to be commended for creating a positive buying experience.
Business response:
Thank you Victor-Kathy for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
I made an appointment to get my car serviced due to a warning on my driver assist system. I also wanted to get 45,000 mile service done. The appointment was made a week out. When I arrived they told me that it was a 4 day lead time for the shop. I explained that I had an appointment and she told me that it was probably made with the call center and that doesn’t count. So I was unable to get my service done. They did get the inspection done, but they did not put the oil in that I asked for. I was in the market for a new deale... read more
Business response:
Thank you for bringing this to my attention. I apologize for not servicing your vehicle at the scheduled appointment time. I would like an opportunity to address your concerns and to earn your business, please contact me at mwims@GeneMesser.com. I look forward to speaking with you. Michael Wims - General Manager
RecommendedFast and quality service in their service department. Thank you!
Business response:
Thank you Kara for your kind words about our service department!
RecommendedGood to work with, good selection
Business response:
Thank you Ronald!
RecommendedFast, efficient and courteous.
RecommendedEasy convenient and nice people that wait on you
Business response:
Thank you for your kind words for our staff, we appreciate it!
Lost my vehicle, booked appointment under my name and phone number and they inputed my vehicle as someone else’s. Had to call and give all details to when I dropped vehicle off and who I dropped it off with along with all details of my vehicle to find it. Horrible customer service.
Business response:
Kyle, I am sorry for what happened with your vehicle in my service department. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Wims General Manager mwims@GeneMesser.com
I do recommend the sales department but the service department is not good at all. I have made 2 appointments to get my 2016 Chevrolet worked on and both times was told they were 5-10 days behind. The pickup is nearly out of warranty. They seem to think anybody can leave a vehicle there for 5-10 days without anything to drive. That is not possible in my family. At the very least they could offer a loaner. I was told they were behind due to the overflow of oilfield trucks from the midland/Odessa area. I believe they should ta... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com
RecommendedI made a 4:00 PM Friday appointment for an oil change for my 2017 Corvette. I was in and out in less than 45 minutes. I took advantage of the free WiFi to stay in touch with the work emails since I slipped out a little early.
Business response:
Thank you Curtis for your kind words! We thank you for your business and look forward to your next visit!
Frequently asked questions about Gene Messer Chevrolet
How is Gene Messer Chevrolet rated?
Gene Messer Chevrolet has a 4.4 star rating with 3,598 reviews.
When is Gene Messer Chevrolet open?
Gene Messer Chevrolet is closed now. It will open at 9:00 a.m.
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