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Gateway Toyota
- Car Dealers
- Toms River, NJ
About this business
Gateway Toyota proudly serves Toms River drivers with a large selection of new Toyota and used vehicles. Our Toyota dealership also carries a great selection of innovative electric and hybrid vehicles. Local drivers will find online car buying tools and monthly lease offers and specials too. This Toyota dealership in Ocean County, New Jersey is a part of the Penske Automotive Group.
Location details
395 Route 37, East Dr, Toms River, NJ, 08753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Buyer Beware. I purchased a certified preowned car in February of 2020. I was told I was given the best possible price and that the car was certified to be in top condition. It’s now September. I’ve been to the service center about 7 times now (for alignment issues, brake issues, etc) and have been told they cannot fix the heated seats I paid extra to have installed - because they hired a third party to install them and they will need to get ahold of them. (Apparently this will take a full day and they will not provide a cou... read more
Business response:
Kristin, I am very sorry to hear about your disappointment with the purchase of your vehicle. I would like the opportunity to speak with you about your experience. I have called you and left you a voicemail yesterday. If you prefer, you can send an email to me at rcardwell@penskeautomotive.com. Thank you! Sincerely, Rick Cardwell Gateway Toyota General Manager rcardwell@penskeautomotive.com
Not sure if service department is under new management or what but brought my car in today for an oil change and got the worse customer service ever in the 10 yrs I have going there. First I pull into the service bay and wait by my car then they proceed to take 2 people ahead of me who came in after me. Then when I complained was told me they were short handed said that still doesn’t explain why they took customers who came after me before me. I was then told to just go sit down they will sign my car and never asked if I had... read more
Business response:
Mark, I am very sorry to hear about your negative experience with our Service Department while getting an oil change. I would like the opportunity to speak with you about your experience. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at rcardwell@penskeautomotive.com. Thank you! Sincerely, Rick Cardwell Gateway Toyota General Manager rcardwell@penskeautomotive.com
Got an offer to lower my lease payment in writing but it was just to get me there so they could sell me a higher priced car.. I was yelled at and treated like crap. They are very unprofessional and the general sales manager was condescending and extremely rude to me. His name is Greg Repose. Beware if you want honest deals go elsewhere. I actually felt violated and insignificant. It's all smoke and mirrors. I had an appointment but never even saw Gavin. Trying to reach the owner of the dealership. They lost a loyal customer ... read more
Business response:
Karen, We take our customer feedback very seriously and would like the opportunity to address all of your concerns further. Can you please send your preferred contact method to me at rcardwell@penskeautomotive.com? I look forward to hearing from you. Rick Cardwell Gateway Toyota General Manager rcardwell@penskeautomotive.com
Scam artists who openly acknowledge it in their representation for customer service. Will pocket your dollars and expect you to catch their errors. Be sure to review all your documents when dealing with this company. They could attempt to pull one over on you.
Business response:
Samantha I regret to learn of your impression without having worked with us directly. I would like to discuss your concerns regarding our level of customer service. Please send me an email at rcardwell@penskeautomotive.com with your preferred contact information at your earliest convenience. Thank you, Rick Cardwell Gateway Toyota General Manager rcardwell@penskeautomotive.com
RecommendedCar service was fast and reliable, I recommend this place.
Business response:
Mia, It was great getting to meet you. We appreciate your kind comments here, and are glad that you enjoyed your visit!
They were efficient and courteous. Sales manager Jim O'Brien was extremely helpful and made my buying experience easy and relaxing. I would recommend Jim to anyone. Tony S.
Very helpful and efficient.
We went there yesterday to look for 2 cars. Not one person even said hello to us. We walked around the showroom for about 20 minutes, and then left. Will spend our money at another dealership
Frequently asked questions about Gateway Toyota
How is Gateway Toyota rated?
Gateway Toyota has a 4.5 star rating with 2,329 reviews.
When is Gateway Toyota open?
Gateway Toyota is closed now. It will open on Monday at 9:00 a.m.
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