Ganley Westside Volkswagen

Business response:

Allison, the check was a gesture of goodwill to a previous customer. It would be nice if the goodwill extended in both directions. We didn't make a mistake in this case, however I apologize that you have been inconvenienced by the lease turn in process associated with your Beetle. Again, the wheels were switched at your request based on the Sales Representatives recollection and the additional charges (damage, remaining payment, lease termination) have NOTHING to do with Ganley Westside Imports. You turned the Beetle in and ... read more

Business response:

Mr. Kwiatkowski, I understand your frustration and I apologize if you were not given our full attention when you were here. There should be nothing more important than our guests when they are here. So I am sorry if Robyn was not giving you that. We do often times text our guest with update about repairs and it is possible she was texting a guest with an update. Again I agree with you though that we should stop and acknowledge someone walking in. I also apologize if I was not clear with you when we spoke. I am also sorry I d... read more

Business response:

Don, thank you to you and your wife for coming into Ganley Westside Imports during your search for a new car. At Ganley Westside Imports, we aim to provide "five star" customer service, and unfortunately, it seems that your experience was not on this level. For this, I apologize. I would like to respond to your concerns on a point by point basis; 1) We find that a large majority of customers like the fact that we provide an aggressive price for our pre-owned vehicles up front. This price is based on market analysis and is us... read more

Business response:

Ms. Busch, Thank you for taking the time to share your feedback regarding your recent experience with Ganley Westside Imports. We appreciate the opportunity to work with you and would like to take the opportunity to respond to your review. Since your experience encompassed both our service and sales departments, we will reply to each separately below: 1) With regard to your visit to our service department, we apologize that you were not satisfied with the treatment you received here at Ganley Westside Imports. When our Servi... read more

Business response:

Molly, on several occasions, dealership personnel have contacted you to gather specific information regarding your trailer (in the interest of finding a solution for you). You have yet to provide this information. Both Sales and Service Managers have spoken to you multiple times. I understand that you are frustrated, however to state otherwise is not honest. To clarify, we use information provided by Subaru, and do not create or make any decisions whatsoever on vehicle specifications. Our Sales Consultant used information wh... read more