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Gaiam Inc
- Retail
- Louisville, AK
About this business
Promote your business to consumers looking for your products
Location details
833 W South Boulder Rd, Louisville, AK, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
seriously scary customer service! false advertising and then screw over the customer. experience was pretty surreal and nightmarish.
Business response:
Hello Darla, per our email correspondence I apologize you ordered a PVC mat and misunderstood that it was PVC. Our mats are advertised as Final Sale but we were making an exception if you'd like to return it. For the mat you didn't receive you were refunded for. Please let me know if you have any questions.
I'm actually seriously beginning to wonder if this company is legit... I paid in full for a yoga mat and have not received it, or any answers to my emails. I would say it's the worst customer service ever, but they don't appear to even have any customer service....
Business response:
Hello, I just responded to another one of your comments. I believe you ordered from Gaiam.se - they are based in Europe and a different company than use. We're based in Ohio, in the United States for our warehouse and Colorado for our corporate office. We have no international shipping, different employee's, products, policies, etc.
The website pulled the money out of my account, I’ve received no order confirmation, it took several attempts for the payment to go through and it only went through when I tried to back out, the website told me only the payment went through but it encountered an error
Sold me 1 weight but its advertised as you are buying weights. Who buys 1 weight and not 1 set of weights? Why do I want 1 dumbbell for $30.00? This is just really unfair and wrong. I paid $19.00 for shipping too. I email in and it says we are too busy and will take us 3 business days...call in and an auto message says please email us. Its just very disappointing to have an experience like this.
Business response:
Hello Jason, apologies for the inconvenience. I have provided all details via the message we're corresponding through. :)
very disappointed with the service. The shipping charges are very high, but the order was not delivered in full and I'm left with 1 dumbbell I cannot use or return. Waste of my time and money.
Absolutely abysmal customer service. Not to mention their shipping and packaging departments are also completely laughable. Definitely will never be ordering another product from this garbage company ever again. Also Brittany the supervisor and Laura are really stupid and need to grow a pair of they are going to work in customer service.
I placed an order on the 5th of May and received confirmation of my order on the 6th which states delivery in 2-5 business days. Since then I haven't had heard anything from Gaiam; no updates telling me if my order has been fulfilled or dispatched. I emailed on the 12th to find out what is happening to my order and had no response. I have also messaged Gaiam via Instagram and again no response. I totally understand that orders may be taking longer than usual but if you are a company accepting orders then you need to keep you... read more
It has the worst customer service reps. I’m not the only one that thinks so, I’ve read similar complaints online.
Frequently asked questions about Gaiam Inc
How is Gaiam Inc rated?
Gaiam Inc has a 2.4 star rating with 241 reviews.
When is Gaiam Inc open?
Gaiam Inc is open now. It will close at 5:00 p.m.
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