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Gaiam Inc
- Retail
- Louisville, AK
About this business
Promote your business to consumers looking for your products
Location details
833 W South Boulder Rd, Louisville, AK, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedOrdered some dumbbells because they were sold out everywhere in stores. My order was only partly fulfilled because some items sold out in the process of my order shipping. The company reached out to me and made it right! The rest of my order is back in stock and I should be receiving it soon. I appreciate the excellent customer service!
Business response:
Thanks for the kind words! We're happy to help.
Bought the Pilates ball, blow it up and go to put the peg in and all the air comes put pretty much immediately. Wrote a message to get some assist since, they didn't reply for 10 days then their only advice was to over inflate the ball. I replied and their response was 'get someone to help you'. They clearly don't have any knowledge of their own products and don't care about their reputation or customer service whatsoever. You would think in times like this they would actually make an attempt to help their customers. Will ne... read more
Business response:
Hello Melissa, apologies for our delay as our volume is quite high. I also apologize you're having difficulties inflating a ball with a straw. I recommended over-inflating it so by the time you pull the straw out to insert the plug, you'll only loose air to the point where the ball is properly inflated. There is no other advice I can give besides seeking help if you're unable to inflate the small ball with a straw.
This company was long beloved, but the last few years the quality of their yoga clothing, specifically the bootcut yoga pant, has gone from AAA to F. Lost customer.
Business response:
Hello Faith, apologies to hear this! Thanks for sharing your feedback.
Gaiam's customer service is terrible. I placed an order on their website, only to find the same item elsewhere for half price. I tried cancelling the order within an hour of placing, and am now told there is no cancelling once placed. I've wasted time and money, and am completely disappointed. Never again, Gaiam.
Business response:
Apologies to hear this! The no cancellation notice is available well before anyone places an order to review, sorry those details were missed: https://www.gaiam.com/pages/covid-19-response
It would be helpful if the box had some warning about latex. I bought a 3 pack of loop bands from walmart and the box says ABSOLUTELY NOTHING about the product containing Latex, which I am allergic to. I didn't realise the problem until I started to exercise and my skin started to burn.
Business response:
Hello Danielle, apologies to hear this! We are looking into changing the information provided on the box however all of our bands are made of a natural rubber for both of our brands Gaiam and SPRI. Please reach out to inquire about the material before purchasing especially if you know you have a reaction to that material.
Super disappointed with the service and the quality. The shipping charges are very high, and the order took like two weeks and a half, then Fedex lost the package...by this time they have already charged me for the weights. After another two weeks and bad experience with customer service the weights finally arrived in bad condition. Waste of my time and money. Avoid this company...
Business response:
Hello Ilena, I apologize FEDEX lost your order and we reshipped it for you. Unfortunately as mentioned in our email correspondence, we're unauthorized to reship 2Day. We're only able to replace the order via 3-5day shipping. Apologies again
seriously scary customer service! false advertising and then screw over the customer. experience was pretty surreal and nightmarish.
Business response:
Hello Darla, per our email correspondence I apologize you ordered a PVC mat and misunderstood that it was PVC. Our mats are advertised as Final Sale but we were making an exception if you'd like to return it. For the mat you didn't receive you were refunded for. Please let me know if you have any questions.
I'm actually seriously beginning to wonder if this company is legit... I paid in full for a yoga mat and have not received it, or any answers to my emails. I would say it's the worst customer service ever, but they don't appear to even have any customer service....
Business response:
Hello, I just responded to another one of your comments. I believe you ordered from Gaiam.se - they are based in Europe and a different company than use. We're based in Ohio, in the United States for our warehouse and Colorado for our corporate office. We have no international shipping, different employee's, products, policies, etc.
The website pulled the money out of my account, I’ve received no order confirmation, it took several attempts for the payment to go through and it only went through when I tried to back out, the website told me only the payment went through but it encountered an error
Frequently asked questions about Gaiam Inc
How is Gaiam Inc rated?
Gaiam Inc has a 2.4 star rating with 241 reviews.
When is Gaiam Inc open?
Gaiam Inc is closed now. It will open at 8:30 a.m.
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