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Gaiam Inc
- Retail
- Louisville, AK
About this business
Promote your business to consumers looking for your products
Location details
833 W South Boulder Rd, Louisville, AK, 80027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedOrdered some dumbbells because they were sold out everywhere in stores. My order was only partly fulfilled because some items sold out in the process of my order shipping. The company reached out to me and made it right! The rest of my order is back in stock and I should be receiving it soon. I appreciate the excellent customer service!
Business response:
Thanks for the kind words! We're happy to help.
I ordered a backordered Gaiam yoga mat from their amazon store. After two months and delayed shipping I got notice that mat would would be indefinitely delayed. However, the same mat was listed in stock at a higher price. Not a a new listing, the same one I ordered from. After contacting Amazon, they said Gaiam had indicated that there were none in stock at the price I purchased. They were not honoring the order I placed in August, but I could re purchase at the higher price and it would ship. When I contacted Gaiam, they sa... read more
Bought the Pilates ball, blow it up and go to put the peg in and all the air comes put pretty much immediately. Wrote a message to get some assist since, they didn't reply for 10 days then their only advice was to over inflate the ball. I replied and their response was 'get someone to help you'. They clearly don't have any knowledge of their own products and don't care about their reputation or customer service whatsoever. You would think in times like this they would actually make an attempt to help their customers. Will ne... read more
Business response:
Hello Melissa, apologies for our delay as our volume is quite high. I also apologize you're having difficulties inflating a ball with a straw. I recommended over-inflating it so by the time you pull the straw out to insert the plug, you'll only loose air to the point where the ball is properly inflated. There is no other advice I can give besides seeking help if you're unable to inflate the small ball with a straw.
This company was long beloved, but the last few years the quality of their yoga clothing, specifically the bootcut yoga pant, has gone from AAA to F. Lost customer.
Business response:
Hello Faith, apologies to hear this! Thanks for sharing your feedback.
Gaiam's customer service is terrible. I placed an order on their website, only to find the same item elsewhere for half price. I tried cancelling the order within an hour of placing, and am now told there is no cancelling once placed. I've wasted time and money, and am completely disappointed. Never again, Gaiam.
Business response:
Apologies to hear this! The no cancellation notice is available well before anyone places an order to review, sorry those details were missed: https://www.gaiam.com/pages/covid-19-response
It would be helpful if the box had some warning about latex. I bought a 3 pack of loop bands from walmart and the box says ABSOLUTELY NOTHING about the product containing Latex, which I am allergic to. I didn't realise the problem until I started to exercise and my skin started to burn.
Business response:
Hello Danielle, apologies to hear this! We are looking into changing the information provided on the box however all of our bands are made of a natural rubber for both of our brands Gaiam and SPRI. Please reach out to inquire about the material before purchasing especially if you know you have a reaction to that material.
I purchase a Gaiam Essentials Balance Ball through Amazon on May 14, 2020 and was delivered on May 17, 2020. Today the Ball burst while sitting. The ball ripped and I fell on the floor. The ball have been in my possession for less than three month. I sent an email complaining an requesting a refund or a replacement. The company contacted me by email and indicated their policy for return or refund is within 30 days of purchase. The offered a 20% discount on the next purchase. This is a very disappointing experience. the produ... read more
Super disappointed with the service and the quality. The shipping charges are very high, and the order took like two weeks and a half, then Fedex lost the package...by this time they have already charged me for the weights. After another two weeks and bad experience with customer service the weights finally arrived in bad condition. Waste of my time and money. Avoid this company...
Business response:
Hello Ilena, I apologize FEDEX lost your order and we reshipped it for you. Unfortunately as mentioned in our email correspondence, we're unauthorized to reship 2Day. We're only able to replace the order via 3-5day shipping. Apologies again
Scary customer service. Dismissive, belittling, and insulting and downright nasty. False advertising and then blames customer.
Frequently asked questions about Gaiam Inc
How is Gaiam Inc rated?
Gaiam Inc has a 2.4 star rating with 241 reviews.
When is Gaiam Inc open?
Gaiam Inc is closed now. It will open at 8:30 a.m.
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