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Furniture Factory Direct
- Furniture Stores
- Lacey, WA
About this business
Location details
5420 Martin Way E, Lacey, WA, 98516, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
Not what I expected I had a horrible experience with this store. I bought a couch, ottoman, and recliner for my living room. When I picked up the furnature, I was givin the wrong ottoman. Not only that but when I unwrapped the couch, there was a cut all the way down the side of the leather. So I called the store and the woman on the phone was SO rude. Basically told me she couldnt do anything about it and to call customer service. I had to bring the ottoman back, and as far as the couch Im SOL. For spending $2000 in a store,... read more
Fire the Manger/Keep Erica While I have high expectations of customer service I have generally come to expect exceptionally poor customer service and high pressured sales from furniture stores. This is not what I found at the Lacey location of Furniture Factory. I met a young lady named Erica Early, who has got to be one of the most professional, helpful people I have ever met in a sales possition. I was looking for a Tempur-pedic type mattress for my son. Ms. Early was aware that we had done our research and were primarily ... read more
Terrible Customer Service My wife and I purchased a bookcase at Factory direct at the the Lacey location on 07/03/10. Since it was not in stock we were given an estimated date of 8-10 week. It is now 10/14/10 and we still havenât received our bookcase. It's been 17 weeks since we paid in full at the time of purchase and we are still waiting! Both, my wife and I have made numerous attempts to get in touch with the store to track our purchase. Every time we call, we are informed that their computer is down and that they cann... read more
WORST FURNITURE STORE EVER!!!! THE STORE IN Lacy HAS PISS POOR CUSTOMER SERVICE. I WENT TO THE STORE 4 TOTAL TIMES. ALL IN ALL- I WAS JUDGED BY THEIR PISS POOR SALESMAN AND LIED TO WHEN I WANTED TO SPEAK WITH A MANAGER TO ADDRESS THE CUSTOMER SERVICE ISSUE. I FOUND OUT LATER AT THE KENT OFFICE THAT THE STORE IN LACEY LIED TO ME TWICE ABOUT WHO THE MANAGER WAS. I EVEN WROTE A LETTER TO SEND TO THE OWNER OR GENERAL MANAGER OF FACTORY FURNITURE AND WAS TOLD THAT THEIR 'NAMES' WERE NOT TO BE DISCLOSED. THAT IS REALLY SHADY. SO A... read more
Very unpleasent experience with Furniture Factory Direct Very unpleasent experience with Furniture Factory Direct, Lacey,wa. My recommendation, never buy any product from Store. Manager is rude and is not capable of solving problem. Sofa was defective, once I called the office instead of fixing my problem they started asking me to bring sofa to their office as it is mentioned in the agrrement. They just want to harrass me so that I will stop asking them to fix the problem. My recommendation.... never buy any furniture from t... read more
Satisfied I have purchased a new home and have had a ball finding new furniture for it to replace the old that I wanted to get rid of. Almost every purchase has been w/Furniture Factory Direct. Spent time in the Tacoma store as well, but had some shipped to the Lacey outlet. Everything has been exactly as ordered. With one exception, all has arrived when promised. It's taken me almost 2 years, but now my home is as I want it
Professional Staff, Good Service The salesman who helped me at the Lacey location in a very gracious manner was Preston. He did not ever pressure me to buy, yet was available when I was ready to. The bedroom set I bought was affordable, seemingly durable AND handsome to look at. The delivery men from Kent were very fast, helpful and seemed to know what they were doing. I was impressed with their swiftness during the setup. I was unable to break down my old bed frame so they took care of it for me which was greatly appreciate... read more
Customer We shopped and bought twice.We returned because items were in stock and delivered as promised, but mostly,returned because of our sales person, Erica Early. Erica was candid and honest from the beginning. I don't usually trust salespeople... Erica is the exception. She was knowledgeable of the bedroom suites on the floor and provided us information we needed on quality and price. Ask for Erica to help you with your purchase.
Life after Divorce I was more than pleased with my experience. My salesperson was very informative and took great care of me. I came back four different times, and each time the sales person was patient and understood that I was going through a divorce, and had no clue where to begin. Each salesperson I who walked by said hello with a friendly smile. The store seemed upbeat with nice music playing. I ended up Filing my living room and bedroom with furniture from them, and my mattress is amazing.
Frequently asked questions about Furniture Factory Direct
How is Furniture Factory Direct rated?
Furniture Factory Direct has a 3.1 star rating with 116 reviews.
When is Furniture Factory Direct open?
Furniture Factory Direct is closed now. It will open at 10:00 a.m.
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