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Freytag's Florist

4.8

About this business

Voted Best Local Florist for seven consecutive years! Family owned and operated since 1974. 

Location details

2211 W Anderson Ln, Austin, TX, 78757, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.8803 reviews
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Charles D.'s profile image
Charles D. 
11 years ago

I've tried the big national flower shops and always been disappointed. Freytags has always done a spectacular job and if anything went wrong (which it never has) I know they'd make it right. Their flowers are always beautiful but more than that they last. I've learned my lesson I will never buy flowers from anyone else ever again. 

Valerie78727's profile image
Valerie78727 
11 years ago

I'm not sure about you, but every time I have ordered from another flower shop I was not happy with the outcome. I always use Freytag's for local and out of town. They give me the comort of knowing that the product I send will be as good as the picture, on time, and at a good price. Thank you Freytag's 

Sandy D.'s profile image
Sandy D. 
13 years ago

Ordered Flowers over phone, site unseen. – I ordered flowers for my sisters birthday, over the phone without seeing what I was ordering. Sean assured me that they would put together a beautiful bouquet and deliver it as ordered. My sister just called and exclaimed how beautiful the arrrangement was and how happy it made her. Thank you Freytag Florist, I will definately be a return phone customer. Sincerely, Sandy Dalton Florida 

Business response:

Sandy, thank you for the compliment. I'm glad the flowers made her happy. Have a wonderful day. Chad Freytag 

Tiredofbeingmessedwith's profile image
Tiredofbeingmessedwith 
13 years ago

Freytags doesn't seem to care anymore - use someone else – Freytags used to be a great florist - but they don't seem to care anymore. I got an arrangement of orchids on the 12th which immediately began drying up to a crispy bouquet. When I called them on the 16th & informed them of the situation, the phone rep agreed with me that orchid blooms should continue to open & orchids were one of the most long life cut flowers.. The phone rep indicated they couldn't do onything , but their manager would call me back immediately to m... read more

Business response:

I truly apologize for this mistake. We will work hard in the future to see this does not happen again. I called the sender & let them know about the mistake we made & refunded their money. I will also be sending you an upgraded apology bouquet. I know this should have been done when you originally called in & I am sorry it has taken so long to do so. Thank you for letting me know about this so we can better our ourselves, without our wonderful customers we would not exist. Thank you.Chad Freytag 

bluesadie's profile image
bluesadie 
14 years ago

Beautiful GreatFlowers – I received one of your arrangements for my birthday. My friend from Brownsville sent them to me. They were so beautiful and fragrant. They last 2 weeks!!! I am impressed. She and I were both extremely please. 

Paree's profile image
14 years ago

Great Florist in Austin, TX – I recently had an arrangement delivered by Freytag's Florist. I was completely satisfied with the service. The representative on the phone was helpful and pleasant. The arrangement was delivered promptly and the recipient loved it. This was my first order placed with Freytag's, but I will definitely use them again. 

TX Czech's profile image
TX Czech 
14 years ago

Great arrangements customer service!! – I have ordered arrangements from Freytags in the past and they have always been great. This past Valentine's Day there were a couple of mistakes on the arrangement I ordered but, Freytag's went out of their way to correct it. First of all, they gave me a full credit!! Secondly, they resent my wife a whole new arrangement and, they included extras I did not order the first time. My wife loved it!! Freytag's is the best!! 

AustinBornAndBred's profile image
AustinBornAndBred 
14 years ago

Freytag's is consistently best in town for a reason – As a life-long resident of Austin, you get to know a few people, the local shops, and what they have to offer you. Over the years, I've dealt with basically all the florists in Austin for one reason or another, and have always made Freytag's my personal top choice. They always have great floral ideas, a very helpful and courteous staff, and are easy to get in touch with. When you get your arrangement delivered, the delivery guys are prompt and cordial, and the flowers cou... read more

vmjd's profile image
16 years ago

Worst customer service ever from Austin's Freytag Florist in Austin – I will never use these people again. The flowers were wilted with broken stems and the delivery person was an hour late on the delivery after calling to say she would be at my home in five minutes. Speaking with the owner, Ken Freytag was very upsetting. I don't understand how these people have any business based on the attitude of the owner. 

Business response:

I do not recall talking to anyone about this. If I would have I would have replaced the flowers immediately. I also have not had a female driver in quite some time,our drivers have 2 way radios not phones, and we do not call before delivery as we do not want to ruin the surprise. I'm not sure how a female driver would have contacted you since we don't have one. I have been in business for over 35 years and this is not how I operate personally or my business. Ken Freytag Freytag's Florist 

Frequently asked questions about Freytag's Florist

How is Freytag's Florist rated?

Freytag's Florist has a 4.8 star rating with 803 reviews. 

When is Freytag's Florist open?

Freytag's Florist is open now. It will close at 6:00 p.m.  

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