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Forest Ridge Apartments
- Residential Leasing
- Karns, TN
About this business
Location details
9706 Smoky Ridge Way, Karns, TN, 37931, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor Maintenance/Lazy Cleaning/No USPS Delivery I moved into forest ridge a month ago into one of the "newly refurbished units". Despite the glossy coat of paint, there are tons of underlying issues. They left every bathroom vent in the house caked in dust, every toilet is caked in dust other than the most outward facing parts, foggy windows that should have been taken care of before move in, etc. Just poor Maintenance and cleaning that is evinced by all of the flaking paint on the doors around the facility. When I signed th... read more
Business response:
We typically receive wonderful feedback and are disheartened to learn that your experience may not reflect our high standards of operation. We desire that every resident feel at home and thrive here. We are not sure what you mean by your comment about management and are eager to hear more about your experience. Please email our regional customer care group at TheCarolinas@HighmarkRes.com. Reference this review and the apartment name so we can expedite our response.
GREEDY company and DANGEROUS conditions They raised the rent prices 60% percent in 2 years and ignore your calls when you ask about the price. Rent at your own risk. Its terrifying to live here. They took down the gates so its been a regular thing for random people to come in and mess with your porch. They' got rid of the Amazon mail lockers so for the last month people have had to drive 20 minutes to the post office to get mail. This is people's homes, and they don't care. Pathetic.
Business response:
We are disheartened to read your feedback which certainly doesn't align with our goals for service and comfort. We want you to feel well attended to and regret any disappointment involving reaching our team. If you continue to have challenges, you may reach out to our team directly at your earliest convenience.
Unsafe conditions??? We have requested 4 times in 5 months that our window be repaired: twice in person to the property manager before move in and during move in, and twice through the online maintenance request portal. No repairs have been made. Additionally, (and more alarmingly) we have submitted no less than three requests to rid our home of mice! Again, we alerted the manager to this health issue before move-in by providing photographic evidence of the infestation. The mice have only become more active and not a single ... read more
Business response:
We're alarmed to find out you're experiencing these issues and that we weren't able to resolve this for you sooner. Please contact me directly at your earliest convenience so we can start looking into this pest problem. Thank you for your time Sincerely, Rebecca S., Community Manager forestridgemgr@cushwake.com
Property Manager isn’t helpful I have lived here since March. My townhome in Autumnwood has flooded THREE times now! The first time was due to a rat coming through the dryer vent (I don’t have a washer and dryer) and chewing the water line to the fridge. The second time was because maintenance didn’t fix the line properly when they put a replacement in. The third time was yet again, because maintenance didn’t fix it properly! I have had several of my boxes with contents ruined. I emailed the apartments about reducing/waiving... read more
Business response:
Hello, and thank you for your review and feedback. We're sorry for the negative experience you've had in your home with us, and that we haven't been able to resolve your maintenance requests. We want all our residents to feel comfortable in their homes with us and we understand that we fell short. At your earliest convenience, please stop by our office so we can speak with you personally and make things right. Sincerely, Rebecca S., Community Manager forestridgemgr@cushwake.com
Poor office staff Stopped by to check out apartment for my daughter. Couldn't get the time of day from the girls in the office. Asked for a tour and they said to come back when my daughter was with me. Won't be back.
Business response:
We are saddened to read about your experience while visiting our community. This is not how we usually welcome our future residents and we are disappointed that we may have missed the mark on giving you a great first impression. You are always most welcome to come by for another visit if you find yourself reconsidering our community and we thank you for taking the time in sharing so that we can deliver more professionally in the future!
Stay Away - verbal promises mean nothing. The office staff are crooks. They will do everything in their power to take money from you for no reason. They do not have your best interests in mind. There are simply better options in this area. The site itself isn't anything spectacular; broken gates, apartment units are just maintained. It is technically a place to live, but just by definition.
Bug infested, cars being broken into and stolen! Have been living here for a very long time and things were "acceptable" until about a year ago when everyone's cars started getting broken into and some even stolen. Management/property owners DO NOT CARE AT ALL. They will not take ANY responsibility or even apologize that we lost over $500 of property. Our neighbors lost $400 out of their car on the same night, another neighbor lost a few hundred too. They have known this has been a problem for so long and just say "oh well! ... read more
Make sure you read the lease agreement VERY carefully Read every word of every document before you sign anything - they will tell you one thing only to find out their contract lease says something different. Overpriced compared to other properties in the area. The gates are a joke, they are broken and non-existent over half of the time. Would not recommend.
Going downhill Our apartment was beautiful and just what we needed. Management changed and the renters that she let in were not up to par. The grounds need work and people don't pick up after their dogs.
Business response:
Thank you so much for your review of Forest Ridge. We are an equal opportunity housing community and follow all federal, state and local fair housing laws. We screen every single applicant the same.
Frequently asked questions about Forest Ridge Apartments
How is Forest Ridge Apartments rated?
Forest Ridge Apartments has a 4 star rating with 1,062 reviews.
When is Forest Ridge Apartments open?
Forest Ridge Apartments is closed now. It will open at 9:00 a.m.
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