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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Bought my 2013 Scion Frs from Folsom Lake Toyota about a week ago. Ed was the guy that helped me, great guy, great customer service.
Business response:
Thank you for your kind words, Ńęęb! We are thrilled to hear that Ed did a great job and we hope you love the FR-S for years to come!
Toyota is great place to buy a car! The sales rep, financial, and service was great. Ed (sales rep) was knowledgable about the Hilander we wanted. He listened to what we wanted and was not pushy at all! This is the third time we bought a car here and would come back! We recommend this place if you are looking to buy a car!!
Business response:
Shelly, thank you for your kind words for Ed and our store! We really appreciate your REPEAT business, that means so much to us!
Firoz, Ed and the team did a fantastic job helping us find a great deal at a great price and got us through the process quickly and went above and beyond to be sure we were comfortable with our purchase. Very friendly staff and a great place to buy a car!
Business response:
Sean, thank you for reviewing Firoz and Ed! We are thrilled to hear we could earn your business!
We had such a great experience at Folsom Lake Toyota this Memorial Weekend!! Ed was amazing and helped us walk away feeling like we were making the best decision on our new 4 Runner. I would definitely recommend Ed to anyone looking for an honest and reliable salesperson. Thank you guys!!!
Business response:
Thank you JaNae! We are thrilled that Ed provided you with a wonderful car buying experience!
Worst customer service after i couldn't get approved it turned from I'll help you to i cant help you because your mad at the world and you need to man up. Work with the sharks you have as your sales team they need to back off
Business response:
I apologize that no one assisted you. I want to make things right, but unfortunately I cannot pull up your Facebook name "Kyle Weinert" in our system. I want to try to do something to fix it. Please contact me at jbear@folsomlaketoyota.com. Jeff Bear General Manager
Went to pick up car after being told it was ready. After waiting 5 minutes I asked for help, and I was told it was probably getting a car wash because the keys were gone. I waited patiently until I realized it had been over 20 minutes even though I said I didn't need a car wash. I was ignored by a service tech who gladly helped the lady I was waiting with. Finally went inside in search of help and found my keys laying on a desk where everyone clearly told me this person had gone to lunch. There were no apologies for their la... read more
Business response:
Thank you for your feedback about your experience at the service center because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 916-355-1500 so I can learn more? Jeff Bear General Manager
Bought a "CPO" Tacoma from here. I brought it to another Toyota dealership for service, and they tell me the suspension isn't covered under the CPO program b/c it has aftermarket parts and shouldn't have been sold as CPO. Why did I paying CPO price for a non-CPO truck?
Business response:
Paulo, Thank you for your feedback about the CPO suspension issue, because that should not have happened. I want to use your case as a learning opportunity, could you please give me a call at 916-355-1500 ext.2524 so I can learn more? Jeff Bear - General Manager 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
I would like to thank Folsom lake Toyota. I had went there to buy a 2011 limited Ed highlander. But there was a smily face sticker on it. The finance people told me they could not lower the price of the car any lower. I told them I would buy it for $2000 less than the price they put it on. Unfortunately they could not lower it at all, not even $500. I went home that day without the car. The next day I found another 2011 limited Ed highlander with 30000 less miles for $2200 less than what Folsom lake Toyota was offering. Boug... read more
Business response:
Thank you for your feedback about this problem you had with the finance department because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at 916-355-1500 ext.2524 so I can learn more? Jeff Bear General Manager
Worst experience ever! Wasted an entire day here and left without the truck which we drove 235 miles to purchase! If you like playing the "car salesperson game" go here-if you truly want to buy a vehicle - RUN, don't walk from Folsom Lake Toyota!
Business response:
Thank you for your feedback about this problem with our salesman because that should not have happened. I appreciate you taking time to let me know about this and I will be using this as a learning opportunity so we can fix the issue. I would like to learn more, could you please give me a call at 916-355-1500. I look forward to hearing from you. Jeff Bear General Manager
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is closed now. It will open at 8:30 a.m.
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