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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Folsom Lake Toyota Scion is an automobile dealership that offers a range of new and pre-owned cars, vans, trucks and sport utility vehicles. Its vehicle models include Toyota s Avalon, Camry, Corolla, Prius, Sequoia, Tacoma and Yaris; and Scion s tC. The dealership operates a finance department that provides online credit applications, payment estimations and financing through various certified lenders. Its automotive services include the fuel injection and vehicle inspection services. The dealership has a service and parts ... read more
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Business response:
Thank you for your visit!
Customer service was nice and the shuttle driver was very friendly but the fact that it took 5 hours for a oil change for me to get my car back unacceptable!!!
Business response:
Karina, I am sorry to hear about the 5 hour time to complete an oil change. I agree, that's unacceptable. Can you please contact me so I can try to make things right? Jeff Bear General Manager 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
Business response:
Thank you for your visit!
Folsom Lake Toyota was a great and awesome experience buying a car. AJ went over and beyond his customer service on helping me with everything. I highly recommend him on purchasing a car from him. He is such great help Thank you!!
Business response:
Thank you Charles for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
They can’t even commit for wait time for simple things like oil changes and tire rotation. My wife almost missed school pickup of my kids due to this
Business response:
Hello Felipe, Thank you for your feedback about our lack of communication on the oil change, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Bear General Manager 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
Folsom Lake Toyota make it easy to choose a car and Kerry Kaiser made it a breeze. If anyone is looking in getting a new or used car please use him. He’s helpful, honest and tries to make the process painless and fast. Good luck on your new or used car not from Folsom Lake Toyota because I truly didn’t need it... it was a great, easy fast and truly painless going through them. They are the best and will make it worth your while.
Business response:
Thank you Shay for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
2014 Tacoma Prerunner I went in for normal scheduled maintenance 40,000 & an alignment since they mentioned last year when I was there that when it was time for me to get new tires I would need an alignment. I got new tires three weeks ago and asked if they could do the alignment in addition to my normal scheduled maintenance. Paul Barwick the service advisor said that would not be a problem at all and quoted me a time of 2 to 2 1/2 hours. One and a half hours later he texted me indicating my truck was ready. Paul then clear... read more
Business response:
Thank you Cathy for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
They took 2 plus hours for a tire rotation and they didn’t even get it washed. I had a appointment as well so no excuse I think I will take my business somewhere else. They also dented my tailgate the last time I was here. Can not recommend this place to anyone
Business response:
Trevor, Thank you for informing me about the delay in completing the tire rotation and the tailgate dent. Can you please contact me so I can try to make this right for you? Jeff Bear General Manager 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
I had a great experience. Great service, great personnel, and great prices. I recommend this dealership to anyone.
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is closed now. It will open at 8:30 a.m.
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