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First Team Volkswagen
- Car Dealers
- Cloverdale, VA
About this business
This company offers sales and service of new and used vehicles.
Location details
6520 Peters Creek Rd, Cloverdale, VA, 24019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Service is awesome people are friendly and they will give you the best deal they can.
The absolute best! I highly recommend First Team. Thank you!
Business response:
Thank you for your review! We really appreciate your taking the time to recommend us! We hope you have a great experience with your vehicle and look forward to serving you in the future.
We purchased a Nissan Maxima almost a year ago. We were unsure at the time and was assured that if we weren't happy with it we could trade it in a year. During the deal we were assured that we would not be extremely upside down and would have no problem trading back into a truck. Well, a year later and we are about 9,000 upside down and stuck. We should have known better but we made a mistake in trusting First Team. That won't happen again. People be aware. They will say anything to work the deal.
Purchased my first car a 2015 Hyundai Elantra Limited last Monday. Everything about the experience was wonderful. Everyone was friendly and willing to work with me, they made a exciting and a tad bit stressful time in my life very enjoyable! My salesman was George Thompson I highly recommend him to anyone looking to buy a new or used vehicle.
Business response:
Thank you very much for taking the time to leave your review!
As a female car buyer, I know very little about the mechanics of any vehicle. It has been a relief to deal with First Team Hyundai since I bought my car from them in March 2014. The car buying experience was always comfortable and non pressured. Now as a car owner, the simple things that First Team does to help makes the biggest difference. I went by today for help about my tire pressure light being on and Brett Farley not only went and balanced my tire pressures, but he then took time to explain to me how to keep my tires a... read more
Business response:
Megan, we're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At First Team Hyundai, we value our customers and we look forward to seeing you on your next visit. Sincerely, Gary Baber - Vice President
I found a nice used car from First Team over the weekend online. Over the last several days, the price on it has been raised by more than two thousand dollars! Thanks but no thanks!
Business response:
Carla, thank you for taking the time to share your feedback with us. Its important to us that we satisfy every customer and you actually really help us by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to address it. If you could contact me at your earliest convenience we can work at resolving this. Thank you. Sincerely, Michael H. Munsey GSM mmunsey@firstteamauto.com
Go see Tiffany Dobbs. She is super nice and great to work with. Had some issues with my vehicle after I purchased it and she took care of everything with no cost to me. Thank you Tiffany for your concern and attention you paid to my issues.
Great sales reps! Good P.R. There!!!
Business response:
Deborah, we sincerely appreciate your feedback. Each employee is a valued member of the First Team Hyundai team and we all strive to provide great service! We look forward to seeing you again in the future. Thanks again! Sincerely, Michael H. Munsey GSM mmunsey@firstteamauto.com
I don't know who is the brains behind the pricing structure but this week there was a 2012 rav4 23557 it has been on the lot for more than two weeks and now they want 24 857 they can forget me ever purchasing from a rip off
Business response:
As we discussed Mr. Krebs… we use a digital pricing program that reviews 20,000 websites an hour and prices our inventory in real time to what the market really is bringing for that exact same model. Our pricing is based on real time transactions and while in most cases the prices slightly adjust downwards over time… the market can become “hot” on a certain model and prices can occasionally increase with market demand. Used cars are commodities and their values do move along with the market. Occasionally used cars do appreci... read more
Frequently asked questions about First Team Volkswagen
How is First Team Volkswagen rated?
First Team Volkswagen has a 3.8 star rating with 107 reviews.
When is First Team Volkswagen open?
First Team Volkswagen is closed now. It will open at 9:00 a.m.
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