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First American Bank
- Financial Services
- Elk Grove Village, IL
About this business
Location details
PO BOX 0794, Elk Grove Village, IL, 60009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service. Moving my Mom’s checking, savings, and trust accounts elsewhere. Bank reply not necessary.
Worst financial institution I have banked with! Do not bank here!!
Business response:
Hi Kira, we would like to resolve any issues you've been having. Please call us at (847) 952-3700.
Bring back bank deposit slips. This is similar to when banks started charging teller fees.
Business response:
Hi Cheryl, we're sorry you're not happy. We will have a representative reach out to you to discuss this.
My college aged son had fraudulent activity on his debit account at the beginning of March. The card was deactivated and a new one was sent. He never received it. After calling three weeks ago, we were told a new card was sent. He still has no card. No one will call us back and no one has helped us AT ALL. We have been loyal customers since 1998 and may need to start banking elsewhere.
Terrible customer service related to debit card activity, limited customer service hours so if you need something urgent after 5pm you're out of luck, app never works properly. This bank stinks.
RecommendedEmployees who go above and beyond for their customers
Have knowledgeable, competent people who know their jobs
This is the second Uber hack in a month - first was using a debit card FirstAm supposedly deactivated 6 months ago. New Uber hack yesterday on a different family acct - again I have to complete forms, take to the bank & wait for charges to be reversed. I have never used Uber. Been with FirstAm since 2000, but this is not the bank I signed up with and all accounts will be moved as soon as I decide on a new bank that actually has security measures in place.
Frequently asked questions about First American Bank
How is First American Bank rated?
First American Bank has a 3.4 star rating with 106 reviews.
When is First American Bank open?
First American Bank is open now. It will close at 6:00 p.m.
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