jess757 on Yellow Pages
10 years ago
05/20/2013, 03:30 AM
This was the most unprofessional car dealership I have ever been to! We had our car listed on craigslist and were contacted by a salesman at Family Motors asking us to bring our car up there. My husband said it sounded promising, so we took the car up there. We arrived at the time the salesman asked us to come, however, the owner/boss and manager were late. We ended up standing outside with three salespeople for AN HOUR in the sun because that is how late the owner was and no one had a key to get in!!! When we got inside, it was like a big garage with desks in it, but I thought "don't judge a book by it's cover" so we stayed to see what they could do for us. The unprofessionalism abounded. Our salesman disappeared as soon as we got in the bathroom and reappeared 15 minutes later, saying "Oh, sorry about that. I had to go to the bathroom and all that." Eww. Then he was constantly texting on his phone while he was with us, and instead of going and checking on things he was supposed to be checking on outside, he would wander and chat with co-workers.
Ok, moving on, they have two different lots with a Dunkin Donuts between them, so we had to walk across the DD parking lot several times to get to the other lot, since that is where the guy who appraises the cars was. When we went into the next building, one of the men there was lounged out in his chair, feet up on the desk, and talking VERY loud on the phone. Our salesman introduced him to us (although the guy didn't acknowledge us) as one of the General Managers there! Are you kidding me?! My husband went outside with the appraiser, but I stayed inside since it was hot and listened to the "GM" having a loud, inappropriate conversation on the phone, with no regard for the fact that a customer was in there! The icing on the cake was when the finance woman asked me how far along I was, when I'm not even pregnant. Ok, that's just an ettiquette 101 thing. Don't ever ask that unless you're 100% sure.
All in all, if I could rate this dealership zero stars, I would. It was so ghetto and unprofessional. I wouldn't have any faith in their cars or policies if this is how they conduct business. Needless to say, we didn't do business with them.