Family Ford of Enfield

Joel S 

on BBB

a year ago

Took my car to Family Ford for maintenance and an AC repair in the winter. They did $1,200 of work on the vehicle. The first warm day of spring, I turned on the AC and it wasn't working. I brought the car back and was charged AGAIN to fix the AC. So they attempted the initial repair and never even checked to see if it was working. Fast forward a couple months to summer. On an extremely hot day, I got in my car and SURPRISE! AC was not working again. This will now be the third time in six months that I have had to have the AC... read more

Kathleen S 

on BBB

2 years ago

While I absolutely love my new vehicle I do think that the sales person should have had more knowledge on the vehicle's features than what he stated the vehicle was equipped with. I was told by him that the vehicle had under the seat storage but that is not true for the model that I purchased. I was also told the vehicle had a portable table but again not true theses features are for the bigger model. These and some other little perks I was excited about but did not get. I was dissapointed after purchase to find out my vehic... read more

michael h 

on BBB

2 years ago

Last August I took my **** **** ****** to FFE for a misfire issue. I also had leaky A/C, a faulty horn unit and they replaced my driver side airbag per recall. Charges were around $1100. I was told I needed a rebuilt engine. Cost? $6100. With NO other work performed, my truck passed inspection and is running well. MY A/C continues to leak and I have a rattle in my steering wheel from when they replaced the airbag or the horn. They also sent me down the road with an un-latched hood. If anyone has $7200 they would like to thro... read more

Julie R. 

on BBB

3 years ago

Purchased a 2013 ******** *** *******with the mid grade extended warranty, having Steven F********* for salesperson. Remote start wasn’t working as well as an ignition issue. Took over 2 weeks to get it in for servicing with numerous back and forth all while my concerns were being ignored/forgotten and disgustingly belittled. The entire shifter had to be replaced! Within the 3 month or 3,000 mile warranty with their dealership, my trunk was stuck shut due to trunk flooding. I called them to rectify this and was rudely brushe... read more

Edward B. 

on BBB

4 years ago

I got ripped off on my trade in. Also got horrible new car financing terms even though my credit rating was excellent a 775. I expected 0%. No 0% at that time available. They hit me with 4.89% for 6 years. I should have said no deal. It was a very bad deal. I traded in a beautiful 1999 Porsche 911 Carrera 45000 original miles, highly optioned and they gave me wholesale for it. It was so nice they sold it off their lot without having to do anything to it.