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ExpressCare Urgent Care Center
- Urgent Care
- Creswell, MD
About this business
Location details
5 Bel Air S Pkwy #1535, Suite 1535, Creswell, MD, 21015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
AVOID! I went in for a COVID Test for International travel. I was advised that the standard covid test could not make it in time. So was referred with a rapid by the front desk. I told the nurse and DR. I was travelling to Turkey for surgery. I went to the airport with my results and was turned away and not allowed to board. All 3 individuals I spoke with knew the test was only for international travel. Well, I called back and was told that next day, I should have never been offered the rapid test. Same-Day testing was 1/2 t... read more
Business response:
We appreciate you taking the time to provide your feedback. We regret any hardship this has caused you. Our goal is 100% patient satisfaction. Any negative experience is used as a training toll for our teams. We will work to educate our staff on the various international travel guidelines regarding COVID-19 testing. We apologize again, and assure you that such situations will not occur in the future.
Had an appointment at the Smyrna, DE facility on 11/15/2019. The appointment went well and everyone I talked to was very polite and respectful. However, one year later I received a bill from a collection agency for $37.54 which included a collection fee of $9.73. This was the very first time I knew I had an outstanding bill there. I realize that I owe the $27.81 and I have no reservations about paying that amount. I do NOT like paying for collections when I did not receive a bill in the first place. There should not be any p... read more
Business response:
Dear Mrs. L*****, Thank you for providing feedback regarding your experience with ExpressCare. We regret to hear of your billing issue. ExpressCare is committed to providing exceptional care and excellent customer service. As a professional courtesy, ExpressCare will reimburse you for the collection fee. Please be advised that a check in the amount of $9.73 will be promptly mailed to the address you have provided. We sincerely hope this resolution is to your satisfaction. Should you have any additional questions or concern... read more
I went there to do TB Test They asked me to pay upfront fee which i did. after that they asked me to go Chest X-Ray and i had good insurance. i clearly asked if anything i need to pay for X-ray they said these are follow-up test after and you will not be charged for anything . after 2 weeks i got mail with 100$+ bill . this is ridiculous . we called customer care to fix billing they said local center guys dont know anything about billing. still i need to pay billing amount . they are cheater . i could have done these test fr... read more
No Concern for the patient, this place is money motivated.
Frequently asked questions about ExpressCare Urgent Care Center
How is ExpressCare Urgent Care Center rated?
ExpressCare Urgent Care Center has a 2.2 star rating with 63 reviews.
When is ExpressCare Urgent Care Center open?
ExpressCare Urgent Care Center is closed now. It will open at 8:00 a.m.
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