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ExpressCare Urgent Care Center
- Urgent Care
- Creswell, MD
About this business
Location details
5 Bel Air S Pkwy #1535, Suite 1535, Creswell, MD, 21015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Their billing depart is ridiculous. I have never not paid a bill, but 4 years after a visit I get a notice from ********* that a claim has been field by a collection agency in my name. We paid the previous balance the day of the visit with no issues. Then the next payment is made, but apparently rejected by the credit card company. (Guessing we had a new card between the visit and the billing.) Its unbelievable that ExpressCare Urgent Care did not have the decency to call us to let us know the card was declined. Apparently t... read more
This place needs to be cleaned. Floors are dirty, registration counter is dirty, bathrooms are dirty. No one cleaning chairs in between patients.
Business response:
Thank you for bringing this to our attention. Your concerns will be addressed immediately.
This was the most disappointing place I have ever been to !! I walked in the door and there were 3 people and 2 hours later I finally walked out, the girls at the front desk were very nice so I can't complain about them, I was there to get a covid test in which I knew I was positive but wanted proof for work, when they finally called me back about 45 minutes later the person who took my test was very nice and then told me to go into room 4, it went downhill after that a 15 minute test ended up taking me 1 hr and 15 minutes o... read more
My family and I visited the Owings Mills ExpressCare center. After checking in at the front desk, my family and I waited 3 hours on Sunday January 16, 2021, for someone to call us. Once the representative called, I informed her we were on our way in. A few minutes later, the same young lady called back and said that she saw an appointment for us at the Eldersburg ExpressCare and asked if we prefer to go to Eldersburg. I told her we prefer to go to Owings Mills. She then said, "Well you have to come in now". I responded, "We ... read more
Business response:
We would like to apologize for the unsatisfactory treatment you received from our staff during your visit. We do not take these issues lightly. This matter will be investigated. Our employees will be educated on the importance of treating all of our patients with great care and to conduct themselves in a professional manner at all times. We thank you for reaching out to us regarding your experience.
This is not considered an urgent care facility if you can make an appointment 2 days in advance and the ones thar need urgent care that day has to wait as a walk in and who know how long the wait is .And you can't even wait in the waiting room, they make you waste gas in you car to wait for them to call you .this is not a place to got for an emergency Better off going to the ER .
Business response:
Thank you for your feedback. ExpressCare is doing all we can to serve our communities as efficiently as possible. Unfortunately, the Omicron surge has increased our volume 200%. We hope that state and local governments open more testing centers to help alleviate the demand at our center so that we may treat more patients who present with urgent conditions.
Poor business practices for billing and I have had issues twice and I will not use the Express Urgent Care at all after this. This is solely based on terrible business practice the first time I was billed without notice and it went through SHOCKER ! This time I called to ask for an itemized bill to turn into my insurance company under the division of Accident Insurance. I received the itemized bill and submitted it on 12/6 to my insurance company and I had already arranged not to be billed until they paid there portion I was... read more
I was very very pleased with the sever ice and staff at the Loch Raven location. Very professional excellent service.
Horrible office! So unprofessional, so rude! The front desk had no idea what they were doing and then made me feel like the idiot! I have never experienced such awful staffing. They combined 2 appointments together instead of separate, and then a parent couldn't go back with their 5 year old! Their motto is why wait in the ER, my answer is because express care is far worse, and takes just as much time! Please don't go to the office in Bel Air, MD!
HORRIBLE, UNPROFESSIONAL ADMIN STAFF!!!!!!! I received information regarding my positive COVID-19 results via telephone but was not provided an appropriate way to receive the information electronically for my job. I was informed that I need to come in person to get my results after I explained that I explained that I tested positive. The admin staff said, "Oh, you have COVID-19.....we don't typically get positive cases here." I was directed to come inside after testing positive. However, I refused due to a positive case. The... read more
Business response:
The patient was contacted by the Front Desk Director. The patient had already received a copy of her results at that time. An apology was made for the responses and actions of the administrative staff. The above feedback is appreciated in helping recognize when additional training is needed. We will continue to work closely with our teams to ensure that this does not occur in the future.
Frequently asked questions about ExpressCare Urgent Care Center
How is ExpressCare Urgent Care Center rated?
ExpressCare Urgent Care Center has a 2.2 star rating with 63 reviews.
When is ExpressCare Urgent Care Center open?
ExpressCare Urgent Care Center is closed now. It will open at 8:00 a.m.
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