Exeter Finance Corp.

Shuree T. 

on BBB

8 years ago

This company is a joke. I fell a month behind on my payments but was able to make monthly payments to keep from falling more behind. They are claiming I am over 2000.00 behind. Saying one day they received a payment from me, but the next day they say they never received it. I've not only made my monthly payments, but $50 extra to help get caught up on the payment I missed. They can't tell me where my money is going. I've called them and told them I was trying to get things sorted out but they still repoed my car. Then they t... read more

Daja G. 

on BBB

8 years ago

THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company 0 stars I would. I have never missed a car payment nor have I been late. They stole over $600 from me this month and have put me through the ringer in getting it back. I set up automated payments five months ago for the 15th of each month. This month, as usual the payment was not taken on the 15th. So, on the 16th I paid my bill. On the 19th they stole $618.06 out of my account after knowingly receiving my payment on the 16th. They told me t... read more

Andrea F. 

on BBB

8 years ago

Exeter Finance is by far the worst finance company ever. If you don't have to get a loan with them DON'T! They treat their customers like ****, even the good ones like myself. My GAP company mailed out a check to payoff the final balance on my loan almost 2 weeks ago. As of today the check has still not been applied to my account. I have spoken with managers in the GPA dept, Early stage team, and loss mitigation regarding this and each one of them have told me something different. When I call the corporate office at XXX-XXX-... read more

Joseph C. 

on BBB

8 years ago

This company is extremely crooked. I am curious how much they have paid the bbb to keep that rating with 501 negative complaints. Most regarding collection tactics and billing issues. I had an issue where i made a payment and was told no late fee. However they charged one. I also had an agreement no calls to my numbers yet, they call me and have a guy be a complete rude ******* on the phone with me. I do know the laws regarding the F.D.C.P.A. sec .801 .This was a violation in my call where they were collecting and I also rec... read more

Serena W. 

on BBB

8 years ago

I have been an Exeter customer since *** 2016. I have had late payments which a late fee was assessed. I paid more than my monthly payment to cover the late fees. Exeter did not apply my extra payments towards late fees so they have continued to accumulate. When I called on 5/1/2017 to have the extra payments applied towards my late fees, they told me they cannot until I make my 5/1/2017 payment. They refuse to credit my funds appropriately which then will continue to reflect an outstanding late fee amount. The online statem... read more

Tim A. 

on BBB

8 years ago

After making payments for 5 years totaling 30,000 on a 27,000 total financed they told me I still owed them 17,000 and since they where a second chance company if I don't give them $ 500 a week they would reposes the car. When I asked them to send me a statement showing where the payments went and why I still owed so much they replied "we don't have to pay the money or we will come get the car. 

Vatina R. 

on BBB

8 years ago

Exeter Finance Corp is a ripoff. I had a car loan with this company since 2011 and I the maturity date of the vehicle is 6/30/2017. I must admit that when I first bought my car, my credit was not that good. However, I received a letter from exeter finance stating that my account will accrue interest everyday beginning on 4/1/2017 if the remainder of my balance of 1,727.00 is not paid in full by 6/30/2017. This is absurd. In my opinion, they prey on the weak and suck the blood from those who are really trying to live a decent... read more

Denise V. 

on BBB

8 years ago

The worst customer service, interest rates that they know you can't afford. Contracts that they will Not renegotiate. They would rather you file for bankruptcy and auction the car than work with you on your terms of the contract. I've. Paid 20 percent on my loan with a 3500 deposit down on a fifteen thousand dollar used 2006 car I've paid over 21/2 years. I've since filed bk I will have to give the car back. They will not budge on renegotiating the rate being told no they don't do that. I have 0 option so all my hard work an... read more

Timothy B. 

on BBB

8 years ago

Worst experience with an automotive finance company. Communication is terrible. If you try and cancel a payment, good luck with that. Will have paid over $15,000.00 in interest to them.