Enterprise Rent-A-Car

Victoria H. 

on BBB

3 years ago

The men in the ********* store on highway 54 are very rude!!! They only want your credit card and they will take money out of your debit card without your knowledge!!!!! They say that is their right!!! Bul***t!!! They dont give out very nice vehicles they dont even tell you anything about the vehicles!!! They just say it better have the same gas as it does when you bring it back!!!! Will NEVER EVEVR use that store again!!!! Would rather ride a bike than use them again stay away from hey 54 in ********* **!!! 

Kris 

on BBB

3 years ago

We used the car sales, portion and they are terrible. We bought a 2020 ****** Pathfinder. On the way home the automatic breaking and accident avoidance said we had been in an accident as I was traveling down the freeway. When that happened it disabled the cruise control. We had the car 4 days before we returned it and the same issue happened 5 times. On top of that issue, the radio presets were switching by themselves and the back up camera was working intermittently. We talked to ****** on the phone before driving down, tha... read more

Sarah A 

on BBB

3 years ago

I had a suv rental reserved for Tuesday October 19th for pick up at 1pm. I called at 11am when the branch opened to confirm that the vehicle would be ready for the 1pm pick up time. The call was answered by a man who advised that he is at the other ************** location and that the *** would be at the airport location, ready for 1pm pick up. It is now 1:43pm and my executive is at the airport still waiting for the vehicle that was confirmed to be ready for 1pm. As you are aware, in the world of business, time is money and... read more

Nancy B 

on BBB

3 years ago

I reserved a car from Harrisonville for 10-12-21 - 10-15-21. I got there and no cars. They drove me an hour away to (Lees Summit) get a car there. Only had a couple. I didnt get a free upgrade. They charged my card. Not happy that the place didnt have a car and the other place only had one and no free upgrade...the reason I paid for one where I would get one to save money. I called customer service that day and they said the regional mangager would call me. Anyways I got pulled over the next day to find out that the tabs are... read more

J.K. 

on BBB

3 years ago

I rented a car for 8 days from Enterprise while my car was being repaired after being hit while parked in a parking lot. During the initial inspection while picking up the car, I agreed and signed that everything looked okay with the car. Upon return, the gentleman doing to inspection noticed what he said was "two to three spots of hail damage" on the roof of the car. Unfortunately I had not inspected the roof on the initial inspection, as it was an SUV and I needed to stand on the door frame of the car in order to look at t... read more

Marneikia T 

on BBB

3 years ago

Im ********************************************** **************. Booked a rental car for 30 days from airport and was surprised that I OWED $6,000+ on a rental car and I didnt receive any type of refund nor did I understand that Id be paying that much. I feel like I was scammed and charged HARSHLY! Who can I contact to get my money back???? 

Tyrone G 

on BBB

3 years ago

ENTERPRISE TAKES ADVANTAGE OF PEOPLE ******* A MAJOR STORM WILL NEVER RENT FROM A COMPANY THAT TRIES TO TAKE MONEY FROM PEOPLE AND OFFER BAD SERVICE I SAY TO ALL WHO RENT LEAVE IT OR YOU BE SORRY WITH THIS COMPANY 

MS. Genesis 

on BBB

3 years ago

NEVER RENT A *** AT THIS LOCATION. I RENTED A *** HERE BECAUSE MY *** WAS IN THE **** SO I HAD THE *** FOR ABOUT 4 WEEKS WHILE MY *** WAS BEING FIXED. THE *** THEY GAVE ME LOW **** PRESURE LIGHT CAME ON WITH IN THE FIRST FEW DAYS OF ME HAVING THE ***! WHEN I CALLED ABOUT GETTING A DIFFERENT RENTAL THEY GAVE ME THE RUN AROUND ABOUT IT AND THEN TOLD ME TO TAKE THE *** TO A **** **** AND GET THE **** FIXED MYSELF!! WHICH I NEVER DID BY THE WAY. EVERYTIME I CALLED ABOUT GETTING THE **** FIX OR GETTING ANOTHER *** I WAS TOLD OH W... read more

Wael A. 

on BBB

3 years ago

Did not honor their reservation and denied me any rentals and flagged me not to rent from them again. When I escalated the problem to explain why they gave me a case number and it has been a month with no response.