Enterprise Rent-A-Car

Marge C. 

on BBB

3 years ago

I was disappointed to learn today that we were charged an extra $10 a day for our rental because of ************** we made at the time when we picked up the car. The rental was to be covered by our insurance company by $30 a day. We were charged an extra $10 a day for choosing a larger vehicle. This was not something that was verbalized to us at the time when the car was picked up. We were given three choices of a vehicle to choose and no one said well ones gonna cost you more and it will not be covered by insurance. If it w... read more

Brian J. 

on BBB

3 years ago

We had rental due to a car wreck. Once the insurance ran out after a month, my wife spoke to a u to ping girl at this location about our rental. The girl asked if we wanted the insurance and my wife said no. The girl said "we'll it will be on there a couple of days and you can call us if you want to keep it on there". When we turned the car in a several weeks later the full insurance charge was on there for over $1200. When my wife mentioned what the girl said the guy at the counter said she didn't work there anymore but h... read more

Kevin S 

on BBB

3 years ago

I booked a reservation with Enterprise (*******, **) on ************************** Rd. on October 11, 2021 for November 22. 2021. I was very hesitant about doing so because of previous negative experiences when I made reservations with them and it didn't go over well but I did it in hopes that I wouldn't have any unexpected surprises from them. On the morning of my reservation, while getting dressed for work, I receive a phone call from a representative from Enterprise. They inform me that they saw that reservation was for 6... read more

Zarra 

on BBB

3 years ago

Be very careful renting a car from Enterprise location on ***************, ********, **. I rented a truck for two days, the vehicle I was given had over ****** miles, several dings and scratches, very worn stained interior, all noted at time if pick - up. I had trouble with touch screen, and the sencond day the touch screen started to show cracks when I attempted to use the menu screen. I called the location to inform them. After returning the vehicle they accused me of cracking the screen and wanted to charge me for the dam... read more

Jeremy 

on BBB

3 years ago

Enterprise location @ ****************************************************************** (HEB Grocery Store parking lot)I had to rent a vehicle for about a week while my truck was in the body shop. During the initial paperwork, I declined ALL Enterprise's insurance coverages since my insurance covers rental vehicles. The vehicle I rented was a **** F150 and during the 4 days I had it in my possession, the F150 sat in my driveway for 3 days without moving. On the fourth day, I made a 40 mile round trip to run an errand and ha... read more

Greg 

on BBB

3 years ago

Tried to rent a car from them but couldn't because they don't accept debit cards. That's fine, but when I was trying to figure out if there was any other option they continued to just shut me down and say there was nothing I could do. No one said "Sorry for the inconvenience" or "We apologize that you came all the way out here to leave empty-handed" or anything like that. In fact, they were pretty snobby about it. Although I had spent $40 catching an Uber out there for nothing, I stayed civil and at no time did I yell at the... read more

Fred K 

on BBB

3 years ago

I recently (Oct 15th) attempted to rent a 15 passenger van from Enterprise *** Rentals on **************** in *******, **. The associated rental van confirmation was received by e-mail on October 11th. A follow-up phone call rental van confirmation was received from ******* on October 14th, at 5:00 pm. The confirmation number was provided and recorded. I have written and audio records of all confirmations available.On arrival to pick up the van at Enterprise, in *******, I was told no vehicle was available. Despite the writt... read more

LISA M. 

on BBB

3 years ago

Horrible customer service! I dropped off a rental to rent another vehicle. Instead of running my card again, and calling customer service or another rental location Branch Manager Taija Miller called the police. Three police arrived from Metroplitan Washington Authotrity. Taija Miller abandoned the desk leaving customers no alternative but to greeted by three police officers. I was charged $437 which included a deposit for a rental. No rental was given. I was told to leave. I tried several times to be diplomatic. I returned ... read more

edward 

on BBB

3 years ago

Enterprise team at the ******** location do not follow the rules and have one objective....extract as much money from a customer as possible. Under the provisions of an auto accident rental, agents "upcharged" daily rate because vehicle class reserved was not available; charged more for the rental deposit than provided for in the auto insurance/Enterprise agreement (10X higher) and refused to make location manager and regional manager available for a telephone call for resolution. Female rental location rep. was arrogant, di... read more