Enterprise Rent-A-Car

Cortney M 

on BBB

3 years ago

I rented with enterprise in ******** through insurance because i had got into an accident. When my insurance said they'd stop paying for it, i was told by ***** that i could renew a contract. In my ears, i thought i'd be paying for that night and the next night. so i went home with the car and they called me the next day after work and everything and told me that i stole the car, put me on a do not rent list and had my daughter and i standing in the cold waiting for a ride. ********* the assistant manager has zero customer s... read more

Sergio M 

on BBB

3 years ago

I don't have enough words to express how bad everyone is at this location. We had a rental car for over two months payed to them directly through *************** They gave us a pick up truck when we payed for our vehicle over 100k less than two months ago. *******, manager is the rudest person. He deserves to be fired (I'm hiring an attorney, calling BBB & contacting corporate) and shouldn't be dealing with customers. We went in because the service engine light of the rental car turned on and we needed that checked. Two week... read more

Christal W 

on BBB

3 years ago

They were late with my car even though they called me to confirm it. I had appointments that day. They caused me miss the first one because they said the car was being cleaned. When I get behind the wheel of the car the windows are filthy. The car smelled so heavy with perfume I had to roll the windows just to breathe. The people were rude. I mean the car wasn't clean. So may I ask why they were late? Punctuality is definitely part of good customer service. Sadly disappointed and frustrated. I guess they all show up for work... read more

Jordie T 

on BBB

3 years ago

Absolutely horrific experience when traveling abroad. I tried to rent a car through my points as a gold member and called customer service from *********. She said I was out of state so no possible way to help me and then she hung up. I chose ***** shortly after and got all the help I needed. Very disappointed at enterprise. Extremely short and rude lady on the phone. Acted like I ruined her day for calling to ask about using points. 

Patti F. 

on BBB

3 years ago

The selection of cars at this location is sub-par at best. I have gone through 3 rental cars in a week. First car, a ****** Corolla, when it died put me at incredible risk and wasted 1 hr. of my life and I only had the car for 3 days. Battery died in bank parking lot, waited 40 mins. for tow truck to jump battery, car started, 2 mins. into the ride to Enterprise it sputtered (almost died at closest traffic light) and less than 10 mins. up the road it totally died (the dashboard lit up with lit icons and messages about system... read more

Ramanpreet k 

on BBB

3 years ago

I had booked a car for Enterprise-Rent a car on Dec 24, 2021, the booking was confirmed, I had planned a trip to ******** with family and friends. I went specially from ****** to ********* to pick up the vehicle and to my surprise I got an answer that there is no car available even when we had the booking, the responsible person asked me that they have no car and all bookings stand cancelled, there was no intimation from Enterprise and they informed me that there are no cars only when I went to them to pick up the vehicle. S... read more

stefania v. 

on BBB

3 years ago

DON'T GO TO THIS ENTERPRISE LOCATION ********************************************************************. There is something TOTALLY wrong here. We used many time Enterprise no problems. Clean cars, everything smooth. This time hen doing the visual inspection before getting the car I pointed out several scratches to ******, he said not to worry, they know they are there. The car was super dirty and smelled, of weed and vomit. I had to deep clean it several times, it was horrible. Our ( minor) repair took forever, 28 days ( ... read more

Sam B 

on BBB

3 years ago

Great service great cars great experience! I will be back! 

Dana T 

on BBB

3 years ago

Over the years, I've had several rentals through Enterprise Car Rental and the **************** remains one of the worst experiences I've ever had. In the past, they have lost my reservation and I've had to go to another office in another town and recently, declined my reservation because I had moved my residence since the last rental. They had my drivers license information, along with a copy of my new utility bill showing my residential address, yet refused ********** a car due to not having one more document showing my ad... read more