Enterprise Rent-A-Car

Carolyn H. 

on BBB

3 years ago

I WENT INTO ENTERPRISE CAR SALES WITH A TRADE IN AND WHAT HAPPEN NEXT WAS THE WORSE TREAMENT EVER. FIRST MY TRADE WAS EXCEPTED AND AFTER UP TO 7 HOURS OF THIS VISIT I WAS SIGHNING PAPERS FOR THE CHOICE OF CAR AND THE TRADE OF MY CAR. THE PRICE I WAS QUOTED WAS UNBELIEVABLE BECAUSE I STILL HAD A BALANCE ON MY TRADE IN. I ASK AT LEAST A DOZEN TIMES OR MORE WITH 2 WITNESSES NEXT TO ME IF THAT MONTHY PAYMENT INCLUDED THE TRADE IN I WAS REASSURRED A NUMBER OF TIMES IT WAS. WELL AFTER 2 WEEKS I WAS RECEIVING CALL FROM THE TRADE IN... read more

Sacha R 

on BBB

3 years ago

The cars are good, the staff is nice enough, the accident policy is a scam. A no fault accident is equal to full payment of repair. No way out unless you pay a 25$ a day premium which equals to 750 per month premium. Scam scam scam. 

Leybs s 

on BBB

3 years ago

Enterprise has always been great! I travel for work, everything is booked through a travel agency. For some reason they booked my car through Hertz which was horrible. ***** would not let me rent the care even though it was reserved and on the company card they would not take my card. ***** wanted a ****** deposit which was ok, but they wanted to run a credit check. I was not ok with that. so I left hertz where I had reservations and went to enterprise. Enterprise got me into a car with in 5 minutes even without a reservatio... read more

Daniel E 

on BBB

3 years ago

Very nice staff, they took care of everything for us, no problems. Keep up the good work! 

Melvin S 

on BBB

3 years ago

WORST EXPERIENCE EVER! Reserved a van 2 MONTHS in advance for a 10-day vacation. Were called just a few days before and told "We are sorry but we don't have a vehicle for you." We spoke to the branch manager who gave NO solution, NO option and was not willing to get us 2 SUVs for the price of the van to compensate for the TERRIBLE SITUATION THEY CAUSED.What is the point of reserving something if it's not available? And how poorly is a company run that cannot even foresee not having a vehicle we secured in advance to give us ... read more

nicole y. 

on BBB

3 years ago

I would technically give 0 stars!! Had rental reserved for over 3 months. Went to pick up the morning of only to be told there was none available. Called corporate twice and was promised a return phone call from area manager both times but received no phone call. Reservations mean nothing!! Beware!! 

Meghan B. 

on BBB

3 years ago

I made a reservation online for a car from Enterprise in *******, **. It was confirmed. I took a taxi 35 minutes to the location to pick up my car, which was not available. The manager of the location said he had no cars for me for the entire weekend (when I offered to wait) and no cars at any nearby rental companies anywhere (when I asked if he could check - which he didn't. He said he knew there were none). After being otherwise ignored for thirty minutes, I left, found a car at another location, took another 35 minute tax... read more

Cynthia L 

on BBB

3 years ago

Apparently Enterprise no longer does the pickup/drop off, but they are still advertising it. Unless I have no other options, I will never rent from them and I would advise everyone considering them to find a different rental company or make other arrangements through family or friends. 

Charity W 

on BBB

3 years ago

Hello I am ************************* and I wanted to share the aweful experience I had today. Due to an accident that I was not at fault the insurance company set up a rental with Enterprise in ************** **. I called yesterday and spoke with a nice lady named ********************* that said for me to come in the following morning at 8am. So this morning at 8am I came to the office in **************, ** to pick up the rental and the lady at the counter (*********************) said I had no reservation. I told her I defin... read more