Enterprise Rent-A-Car

Dee S 

on BBB

2 years ago

We had a confirmation number to pick up a car on 7/20/2022 at Enterprise, ****************, **. Upon arriving at Enterprise we were told they did NOT have a car and didn't know when they would be able to get one. This ruined our vacation! I called Enterprise customer service on 7/20 with a promise to get a call back from a supervisor. That never happened.I called again on 7/28 with the same promise. That never happened.I called again on 8/11 and still no call back.I called YET again on 9/10 and still no call back.Their regar... read more

Kevin E 

on BBB

2 years ago

On 9-16-22 I picked up a car from ******************** while my vehicle is being repaired from a Doral ******************** on 36th street and was given a rental SUV, while driving it home it was shaking uncontrollably and something was mechanically wrong so I went to *************************** ******************** branch to get a replacement.When I arrive I told customer service agent ******************** CSR # *****************************************************************************************************************... read more

Pete W 

on BBB

2 years ago

Good Afternoon, I am at the Enterprise located at **** ********** ** ********* ******** *****. I am extremely disappointed with the service. I was informed a vehicle would be ready at 2pm Monday September 12. I arrived at the Enterprise at **** ********** ** ******** *****and I was told there remains 3 customers ahead of Me. My question is why was I not informed prior to arriving at **** ********** ** ********* ******** *****? I was told "we were going to call you"! However, no one did. I live in Frankfort it takes 12 minute... read more

Bonnie M 

on BBB

2 years ago

Despite being led to believe that the toll pass installed in the vehicle was essentially an 'EZPass", I discovered, after being charged the maximum toll fare per trip (the Battery Park tunnel at $10.17/trip) that that is not the case. According to the emailed response to my inquiry: "customers are allowed to use the EZPass lanes as a courtesy, but the tolls are charged at the cash rates. This is a companywide practice." This makes no sense at all, and they should inform customers of what toll rate they will be charged (ie: c... read more

Megan H. 

on BBB

2 years ago

Enterprise uses unethical tactics by not explaining Damage Waivers or Collision Damage Waivers. I was told *********** would take care of my rental car, and that I would pay for fuel prior to return. The agent highly suggested the damage waiver, in case someone hit the car. It was not explained that I did not need this, if I had collision insurance of my own. The only reason I even needed a rental car was because someone crashed into my parked car, and *********** sent me to Enterprise to pick up a rental. ************ claim... read more

Samantha L 

on BBB

2 years ago

I reserved a car to pick up at 10pm at an airport location. After a long flight from the other side of the country, I arrived shortly before 10pm at the rental counter, to be informed that there were no cars available. This despite the fact that I made a RESERVATION, for which I appeared on time. The counter agent told me that reservations mean absolutely nothing anymore, and do not actually reserve you a car. She suggested I pay for a hotel (!), an Uber there, and an Uber back in the morning to try to get a car as soon as t... read more

Susan C 

on BBB

2 years ago

On 19 July 2022, at the *********** ** and waiting for the repair/insurance and rental ** to get their "act together" I finally picked up a car on said day. First impression...it was dirty, as mentioned to enterprise employee. He did not seemed **ncerned, and explained only to press on brake and button to start vehicle. Nothing mentioned about ...keep key w/ you to enter car. Also minor issue...the clock and date were non-existent. No mention about seat adjust or anything of safety I proceeded to destination..CA. Post surger... read more

Chris P 

on BBB

2 years ago

I would give no stars if possible, but its not and I felt others deserve to hear my experience before doing business with Enterprise.I was involved in an accident, and the party who was at fault insurance company hooked me up with a free rental car while they worked on my case through Enterprise.The insurance company is the one who initiated the transaction and, between the insurance company and the fraudulent Enterprise, they conveniently and quite mysteriously removed the insurance company from the contract- stiffing me wi... read more

Rachel F 

on BBB

2 years ago

I picked up my rental yesterday, August 20th and I am extremely disappointed. The vehicle has a giant hole on the driver side carpet. It smells terrible, seats are stained. The trunk is covered with hair. And not to mention the vehicle registration sticker is expired. I did not notice how disgustingly dirty it was when I picked it up because I just drove straight home and parked it. I did mention the hole and the Enterprise employee apologized about it. But it was today I went grocery shopping and noticed the expired registr... read more