Enterprise Rent-A-Car

Ed E 

on BBB

2 years ago

My fiancé made a reservation for a large SUV to be picked up on the evening of 12/22. This was confirmed by a male employee over the phone; large SUV 12/22 – 12/27. Well, upon calling to confirm pick up on the afternoon of 12/22, she was told the reservation is for “12/23, and a small compact”. Therefore, their inept employee already f-ed up. This is mistake #1. #2….my fiancé went to pick up the vehicle at the Westbrook office, and these a$$ho!es would not give her a car because she has an out of state, yet VALID AND LEGAL, ... read more

Fatih K 

on BBB

2 years ago

Thanks for renting me an un-register car and got a citation due to driving an un-register car. Hey, ALL please make sure your rental has a registered license. DO NOT assume such this big company did their responsibility. I already escalated to issue with corporate to see what my option are here.Reply From Customer Care:The location is responsible for ensuring registration is up to date.If a ticket would have been issued, we would have assumed the responsibility and paid the citation. This citation was only a warning.The loca... read more

Corey W 

on BBB

2 years ago

I was provided a car to use through a local auto mechanic from this enterprise. I had returned the car per instructions to the auto shop (enterprise would pick it up). Someone (likely a enterprise employee or a auto shop employee) proceeded to get a red light ticket after I had dropped of the car. I have a receipt when I picked up my personal car from the auto mechanic and was at work when the ticket took place. This ticket was then sent to me after enterprise gave the local enforcement my information. The first call was to ... read more

Marty S 

on BBB

2 years ago

Always over booked. Agreement had an 8am pickup. At 12p the car still is not available. I booked this 2-weeks in advance, and they still cannot provide a car for me? Now I miss all meetings scheduled at the location I was trying to get to and waste an entire day dealing with a corrupt company. Step up BBB.........The government needs to step in just like they did with airlines. There should be laws in place to prevent such business practices. 

Yvonne O 

on BBB

2 years ago

After I had an unpleasant conversation with a woman who at the time worked at the West Colonial location, I believe her name was ******* cannot remember her name I'll refer to her as ***** she placed me on a do not rent list. Wow I've been a customer for years well I guess it all worked out for her I hear she now works for enterprise corporate my suggestion to you is that you please keep these self entitled *****'s out of the local areas she obviously was not used to people standing up for themselves (She was totally disresp... read more

Julia B 

on BBB

2 years ago

Beware Enterprise scam!! My insurance paid $30 ($360 total) per day, but they said they needed my debit card for the taxes. It ended being $131 bucks!! This was a 12 day rental due to accident and I needed to have my car repaired in South Carolina. Do NOT give them your debit card! Call your insurance adjuster. 

Noreen D 

on BBB

2 years ago

In October I really needed to rent a car for a couple of days. My son's truck broke down and we let him use ours until his was fixed. Picked up the car at Enterprise in Foxboro MA, but it looked like it had been sideswiped on passenger side. Was told they had very limited availability, especially on short notice, and I didn't care how the car looked as long as it ran. The young man assured me no worries, he would make a note of the damage. I also, fortunately, took a photo of the car myself. I returned the car the next day a... read more

Sarah S 

on BBB

2 years ago

I asked for a compact car. They said a truck was available. I said,"I've never driven a truck.". They said, "It's all we have." I purchased insurance because I was afraid of wrecking the truck and sure enough, I backed it into a parked car. I returned the truck, showing staff the scratches on the bumper. They said they still had no other vehicles for me to drive.I will never use this service again. A complete nightmare 

Leland C 

on BBB

2 years ago

For context, our employee was involved in an accident by another party. The party rear-ended ** and therefore we needed a rental car while this car was in the shop. The rental car was paid for by the insurance company and when we spoke with enterprise we told them explicitly that we don't want insurance because it was being paid for by the insurance company.The rental car company then proceeded to have our employee pick up the car to ask them again to get the rental car insurance and both lacked to explain that this was part... read more