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Edward Jones
- Investing
- Town and Country, MO
About this business
Location details
11652 Manchester Rd, Town and Country, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was with EJ and had to switch to someone else after they actually said to us on the phone "you act like this is really your money". That's all that needs to be said.
It was like pulling teeth to get anyone on the phone or to answer an email at Edward Jones. When they finally felt like responding it was all poor attitudes and "know it all" tones from them. They even had to nerve to tell us on a conference call "You act like this is really your money" LoL who says that to a client??? Then we switched to a more reputable firm and they hit us with a 29k One Time Fee that include assets they didn't even have yet due to them dropping the ball. Then more attitude from them. In short, I would hi... read more
love them, my parents trusting them will all the family money and it has really paid off
My brother and I are beneficiaries of a trust for our Mom. We had to switch to EDJ because the original trustee ***** ***** had refused to accept the role of trustee. Upon first introduction of the trust department we had very little to any communication at all from the trust ***** ******************************* was awful. No communication consistent misinformation and outright lies. One of which was which we were told that all assets must be liquidated into the trust, including a small condo which Mom wanted to stay in the... read more
Horrible profits, fees, takes forever to get money back once the accounts close
Business response:
Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Told my advisor at Edward Jones to close/redeem my portfolio as markets began to fall at beginning of pandemic on a Thursday. He set up an appointment for me to sign forms on a Friday 4 p.m. That should have made me orders valid right away. Later found out it was not valid at time of signing because *********** was closed. So over weekend and by the time *********** received it my portfolio had dropped over $2000.00. I believe he set me up by requiring the signature so late. If Id been able to sign the form on day before, be... read more
My wife and I last week opened an account with a Edward Jones rep. *** called me and asked if I could come in for a chat. Upon arriving I noticed she was upset, so I asked what's going on. *** then told me (keep in mind she patronizes my wife and I businesses) Edward Jones, denied us as a client due to negative news. NO explanation from the just tell the client negative news... Wow now, I'm glad to know this and will be blasting the company all over this country. And thanks cause I don't want to do business with a cancel-cul... read more
Business response:
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Rude!!!!! Would not talk to me and ordered me out of the office. Did not give me a chance to explain what I needed. He got mad when I told him he had some bad reviews.
Business response:
Hello ****************,We apologize for your negative experience with one of our Edward Jones branches. We believe it is important to conduct a thorough, timely review of your concerns, but in order to do so we are requesting further information. Can you please mention the name of the Financial Advisor you are speaking of. Once we receive this information, we will review the correspondence and investigate and respond to your concerns, as appropriate, and as required by the Financial ***************************** (FINRA). In ... read more
BEWARE! A family member had 2 IRA accounts and only specified one to go to a specific person after she passed. While this family member was on hospice for stage 4 cancer the person made a change to the beneficiaries superseding the trust and received both accounts after she died to the surprise of everyone. DO NOT TRUST YOUR WISHES WILL BE HONORED. They have a failed policy. They don't require a wet signature or notarized. Anyone - literally anyone - can make a change if they have basic information about the account. I'm flo... read more
Business response:
Ms. *****, we believe it is important to conduct a thorough, timely review of your concerns and in order to do so we are requesting further information. Can we please have the name of the family member and Financial Advisor? Once this information is received, we will review the correspondence and investigate and respond to your concerns, as appropriate. Thank you for bringing your concern to our attention. We appreciate this opportunity to enhance the service we provide to all of our clients.
Frequently asked questions about Edward Jones
How is Edward Jones rated?
Edward Jones has a 1.2 star rating with 68 reviews.
When is Edward Jones open?
Edward Jones is open now. It will close at 5:00 p.m.
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