This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Edward Jones
- Investing
- Town and Country, MO
About this business
Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.
Location details
11652 Manchester Rd, Town and Country, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible profits, fees, takes forever to get money back once the accounts close
Business response:
Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Told my advisor at Edward Jones to close/redeem my portfolio as markets began to fall at beginning of pandemic on a Thursday. He set up an appointment for me to sign forms on a Friday 4 p.m. That should have made me orders valid right away. Later found out it was not valid at time of signing because *********** was closed. So over weekend and by the time *********** received it my portfolio had dropped over $2000.00. I believe he set me up by requiring the signature so late. If Id been able to sign the form on day before, be... read more
My wife and I last week opened an account with a Edward Jones rep. *** called me and asked if I could come in for a chat. Upon arriving I noticed she was upset, so I asked what's going on. *** then told me (keep in mind she patronizes my wife and I businesses) Edward Jones, denied us as a client due to negative news. NO explanation from the just tell the client negative news... Wow now, I'm glad to know this and will be blasting the company all over this country. And thanks cause I don't want to do business with a cancel-cul... read more
Business response:
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Rude!!!!! Would not talk to me and ordered me out of the office. Did not give me a chance to explain what I needed. He got mad when I told him he had some bad reviews.
Business response:
Hello ****************,We apologize for your negative experience with one of our Edward Jones branches. We believe it is important to conduct a thorough, timely review of your concerns, but in order to do so we are requesting further information. Can you please mention the name of the Financial Advisor you are speaking of. Once we receive this information, we will review the correspondence and investigate and respond to your concerns, as appropriate, and as required by the Financial ***************************** (FINRA). In ... read more
BEWARE! A family member had 2 IRA accounts and only specified one to go to a specific person after she passed. While this family member was on hospice for stage 4 cancer the person made a change to the beneficiaries superseding the trust and received both accounts after she died to the surprise of everyone. DO NOT TRUST YOUR WISHES WILL BE HONORED. They have a failed policy. They don't require a wet signature or notarized. Anyone - literally anyone - can make a change if they have basic information about the account. I'm flo... read more
Business response:
Ms. *****, we believe it is important to conduct a thorough, timely review of your concerns and in order to do so we are requesting further information. Can we please have the name of the family member and Financial Advisor? Once this information is received, we will review the correspondence and investigate and respond to your concerns, as appropriate. Thank you for bringing your concern to our attention. We appreciate this opportunity to enhance the service we provide to all of our clients.
I would just like to say our local office in High Point N.C Ren ****** is a great guy to work with. I have been a customer for over 10 years and he has assisted me every time i have needed him.
New Customer. Via POD. 10 weeks to resolve a simple 3-way POD inheritance. Need I say more? Edward Jones has yet to run a single transaction completed without screwing it up. Don't send your money to them. No active money management online from the customer at all. It's all Locked up only to their "Advisers" to which you will pay very high commissions to sit on your money. Stay away.
Terrible company. Mom passed away and they’re making it impossible. Submitted paperwork for times and denied. They just want to keep the money. Was going to reinvest but now there’s no way. I would never invest my money in this company now. Even with legal papers you’re not letting it go.
Business response:
Hello Ms. ******, I would like to start by saying I am so sorry for your loss. We would like to apologize for your experience with our firm. We would like to address your concerns and in order to do so, we are requesting further information such as the location where your mom held her account and the name of the Financial Advisor. You can forward this information to our email: **************************. Thank you for bringing your concern to our attention. We appreciate this opportunity to enhance the service we provide to ... read more
My Edward Jones/bnymellon Visa card was hacked for over $11,000 in the course of three (3) days (1/31/21, 2/1/21 and 2/2/21. There were four (4) transaction to one vendor in a single day for over $4,000. Edward Jones did not notify me, and if I hadn't received a head's up from ********* the hack would have continued indefinitely. It took over a month for E. Jones to credit my account for these charges, which were made all over the country, and I have had zero communication from them, even after: Phone calls and emails to the... read more
Business response:
As of this date I have had no communication from Edward Jones, and some of the fraudulent charges have still not been credited back to my account. Ideally, someone of authority would contact me to review and clean up this mess. My next step is to send my packet of documentation to BNY Investment Servicing Trust Co. in Wilmington, DE. I would not be having to spend my time tracking who to contact for assistance with this fiasco if someone from Edward Jones had responded to my numerous inquiries.
Frequently asked questions about Edward Jones
How is Edward Jones rated?
Edward Jones has a 1.2 star rating with 64 reviews.
When is Edward Jones open?
Edward Jones is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com