Edward Jones

Delilah H 

on BBB

a month ago

My mom passed and left my sister and I as co-executors of her estate. Trying to get my moms investment money from them was worse than pulling teeth. Filled out multiple forms, only to have some error that delayed the payout. Couldnt be done electronically because of issues with Edward Jones program. There M/O is to start another account in trusts name, when all my sister and I wanted was to get the money out. Finally, got the new account started, and then took about 3 weeks to get the money transferred. Ironically, the trans... read more

William B 

on BBB

3 months ago

Near use Edward Jones investments they are ripoffs and will steal your money my son died in a accident 2 years ago and I have been trying to get his money back since his death and Edward Jones keeps giving me the run around telling me now that the corporate office is not issuing the check due to 22 cents. Now I have had enough of the stalling and really am fed up with everything I tried calling the agent ***** but he is no help. ***** the accounts manger called on April 1 and told me that the check would be issued in two wee... read more

Dawn A 

on BBB

a year ago

I have had accounts with Edward Jones in 2005. The *** is communications. I have moved across the country and moved my accounts to be close to me. I love that there is an EJ office everywhere that I have moved to. Each branch team is different is how they do things, but once I learned how they preferred for communication, and they learned what I needed for support our relationships have been fine. There is no crystal ***** nobody knows what the market / economy is going to do. They listen to my investment concerns. They are ... read more

Katherine B 

on BBB

a year ago

My parents trusted ***************************** (JP) at Edward Jones (EJ) in ******, ** for many years, but when they died in 2021 he proved to us that he is, at best, a bumbling fool, and at worst, a criminal. We have filed an official complaint with EJ that was quickly denied because ** appears to implicitly trust everything their employees say and refuses to accept that the client might be correct. ** abruptly walked away from his EJ office in 2022. We are suspicious he was coming under scrutiny and chose to quit before ... read more

Gary L 

on BBB

a year ago

Edward Jones charges high fees and offers no fiduciary services. Every effort I made to move my money to Fidelity was tedious. After several calls to local branch and corporate, every effort was made to deny completion of a transfer. Actual account numbers are hidden on online transactions.Local Advisor was unresponsive. Corporate help line was unresponsive and forwarded all requests to another department where no one took the call. 

Danielle K 

on BBB

a year ago

I inherited my father's Edward Jones *** in 2020 and legally, it must be cashed out within 10 years. In December of 2021, it was at it's highest and I made a request to cash out. My request was rejected and they indicated it should be left in there to accumulate more wealth. It dropped after that and has never recovered to that amount. It might be different if I could wait a long time, but again, this has to be cashed out within 10 years. I'm just very frustrated that my request was rejected. I'm actually very apprehensive a... read more

Ashley W 

on BBB

a year ago

I was fired from a job that I held for 8 years after disclosing a recent diagnosis of anxiety and depression. Two years prior, I suffered through a major bout of depression and sadly, my work suffered. Half way through my second year of suffering, I was asked if I would like some help. I graciously agreed, but the help I "received" was not what I was hoping or expecting. I spent another six months being criticized for everything I had done wrong despite my recent diagnosis. All I was told regarding my diagnosis was "I am so ... read more

Thomas H 

on BBB

a year ago

I made a mistake and put money in to edward jones but they will not return my $4,000 

Shelly P 

on BBB

a year ago

************************* treats people like trash. Horrible customer service and sexist interactions.