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Edward Jones
- Investing
- Town and Country, MO
About this business
Location details
11652 Manchester Rd, Town and Country, MO, 63131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Placed a money order on the 5th, it is now the 17th and my $6,500.00 is MIA. Called yesterday to headquarters where the woman informed me that Edward Jones had "followed protocol," that I needed, "to contact my United States Postal Office," and proceeded to HANG UP ON ME mid-sentence. My personal financial advisor is of no help and sent me a snarky, numbered, email response after informing me I could re-issue a check on the 24th but only after I pay $25 to do so. There is a complete lack of empathy at Edward Jones, they are ... read more
Business response:
Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
I would highly recommend looking into another option for your financial services. Cory is a nice guy, but I believe you can do better elsewhere for the following reasons: 1. Edward Jones costs are much higher than other options, which will eat into your investments. The flat rate for my services with Edward Jones was 1.35% (the fee based account). My friend met with a respected and trusted adviser in Tyler recently that only charged 0.4%. You can have a brokerage account at ******** that only cost 0.15%. Your net gains have ... read more
Not concerned for the customer. Terrible customer service. In fact, it’s the worst I have ever experienced.
Business response:
Edward Jones takes all client complaints seriously. We are reviewing this matter.
My parents passed away this year and they had funds with Edward Jones. In the process of taking care of the money we were asked to sign a form with the standard "by signing this you agree with the terms above" line where we sign. In reading the terms, it says that there will be a $300 fee. The small print said that the fee MAY BE waived. We were told verbally that the fee would be waived. I called and asked for it to be put in writing that the fees would be waived. I was told they could not do that. When I asked why I was ju... read more
Business response:
Edward Jones takes all client concerns seriously. Unfortunately, the firm has been unable to identify the client from the information provided. If the client has further concerns she would like reviewed, please have her forward them to the firm's Complaints Department at ***************************
I started my account here back in 2014. When it was opened it only had about 600 or so dollars. I had originally opened this account with *****, who had this office then. While she was there I believe I received good service. She grandfathered my account, and she waived the annual fees, because my account was making nothing, and losing money due to fees. I opened this account with the intent to roll the funds over once obtaining new employment. Well in 2017, I did obtain new employment. But this was about when ***** left. My... read more
On June 18, 2018, I faxed Durable Power of Attorney documents to my mother's branch of Edward Jones. The documents had been filled out by my mother, witnessed by 3 people through each step, were notarized, and filed with the cuonty court. Within 24 hours, I was called and informed that the Edward Jones regional office refused to accept the power of attorney, and was given additional actions for my mother to take before the company would honor a legal document that _they_ told me to get. Those requirements were not possible, ... read more
Edward Jones Ottawa branch **** ****t is a crook.
Business response:
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
I began my experience with Edward Jones about one year ago. My account was set up for Roth. At first, the adviser told me I could make deposits of any amount till I met the amount able to invest of $5,000. I began making deposits and was informed by the staff that I actually had enough to get started investing. At the time, I had $2,000 in the account. The adviser then told me they would not recommend investing yet because of the fees and would need the full $5,500 before starting. I stopped calling to make deposits until I... read more
Business response:
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
****** ******* with Edward Jones. I am writing this to warn others of this reckless behavior and to get this problem resolved, but, i think it should be known that this lady is dangerous and should be avoided as far as investing your money. THis is my opinion. My wife decided to work with her and we have or had our money there for at least 3 years. My wife called the office pretty regularly to have monies transferred and so forth. To make this brief, we really did not have too many investments that should have caused any con... read more
Frequently asked questions about Edward Jones
How is Edward Jones rated?
Edward Jones has a 1.2 star rating with 68 reviews.
When is Edward Jones open?
Edward Jones is closed now. It will open tomorrow at 9:00 a.m.
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