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Ed Voyles Chrysler Dodge Jeep RAM, Inc
- Automotive
- Marietta, GA
About this business
Location details
789 Cobb Pkwy SE, Marietta, GA, 30060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 1:00 p.m. to 6:00 p.m. |
I took my car her because it was overheating and I was trying to see what the problem was with my car. It took them so long to communicate effectively and provide myself and my car warranty company the needed information. I called several times and sent text messages to my advisor. Just to look at my car (diagnostic test) they charged $ 216. My car was overheating which resulted in my automatic on/off button to stop working. I was charged for both problems which resulted in me paying 433 dollars before my car was even servic... read more
Business response:
Thank you for your Feed back. We apologize that it took longer than expected we are working diligently on getting wait times down.
Great service! Brought my car in for its first oil change was in and out in under an hour!
Business response:
Thank you for your business!
If I could give them a zero I would! I have left numerous messages for the General Manager to call me as of this post he has not responded. I bought my first Dodge here in 2017 I have had nothing but problems over the years with this service department. I have alerted my salesman and service advisors that my truck skips. Every time I took it in for any reason I let them know. No one ever found a problem. Now Im being told there are major problems and the estimate which I have not seen is 7 thousand dollars! I spoke to the Se... read more
I would give 0 stars if I could.After 4 months of waiting to get my car repaired & countless lies, I need to share my experience. I dont usually leave reviews, but this dealership has proven unethical & incompetent.10/6/2022- I took my vehicle to the dealership because my HVAC wasnt working. I was told the control head needed to be replaced. I had to pay $568 upfront to get the part ordered. They ordered the part and said it could take around 4 weeks for the part to come in because they were having trouble getting parts in..... read more
There are reasons the review ratings are so low for this company. ****************** likes to markup services with exuberant labor prices. They will up-sale you and make you feel services needed are mandatory, but when you go back to review your owners manual, they were services not needed at the time. I brought my 2019 Jeep in for 30k oil/rotation/service. At the time of service, they said it would be 2 hours because they are short staffed. They charged me $877 in labor for changing oil, rotation, fuel system flush, rear an... read more
Business response:
Very sorry for your Displeasure but i do show you were given a quote before the work was performed and you approved the work. Please understand that labor is the largest part of repairs and maintenance as our technicians acre factory certified using **************** tools which come at a premium. You have a choice to take your vehicle wherever you would like but having a technician who is trained specifically for your brand does come at a premium
I took my truck (2013 RAM ****) for repairs and maintenance. There were several issues I took it in for, one being **** sensor was bad. They quoted ~$600 to repair ONE sensor. I called a few reputable tire dealers and they all quoted ~$100. Is it even legal to try and charge someone a 600% markup? Ridiculous! There are a few other repairs they quoted that I declined because I was not sure if they were marking those up ridiculously as well. Other examples were the air shocks compresser was quoted at $2000 and the automatic le... read more
Took car for oil change and tire rotation they do the service as soon as I get in car oil stains on head liner and a piler as well as on way it was pulling a 5 to 10 degrees to right when wheel is straight take it back to them claim it might be just the tire and shrugs it off
This isn't something that can be fixed with a phone call. I've got damaged credit and nothing to show for it, because this dealership prioritizes greed over courtesy and service. Found a vehicle I wanted online and called this dealership on a Friday. Communicated via text and email with a sales person Friday and Saturday. Completed the online financing information early Monday morning and emailed W. N., the salesman. By Monday evening I noticed a hit on my credit score from the credit pull. Didn't hear anything Tuesday or W... read more
Business response:
Hi Mr. ****, thank you for taking the time to write about your experience; I would like the opportunity to speak to you regarding your review. I know you mentioned in your feedback that a phone call will not fix the issue; we are open to communication in whichever manner is best for you. My contact information is below, thanks again and have a good day. Jason ****** Director of Operations ************ ext. **** J******@EdVoyles.com
I remember how excited I was when I got my jeep. People told me not to do it because of the amount of issues that they have the poor customer service, but I did it anyway because I was so infatuated with the Grand Cherokee. Looking back, buying that jeep was one of the biggest mistakes I've ever made. My car has been at the dealership since November 2nd due to an issue that another jeep dealership claimed was Landmark's fault, and the issue caused $5000 worth of damage. You cant make this up. The jeep barely had over 100,000... read more
Business response:
Hi Ms. ******, if you would like to discuss your concerns in person, please reach out to me at B******@EdVoyles.com. --Thank you, Bill ******--
Frequently asked questions about Ed Voyles Chrysler Dodge Jeep RAM, Inc
How is Ed Voyles Chrysler Dodge Jeep RAM, Inc rated?
Ed Voyles Chrysler Dodge Jeep RAM, Inc has a 2 star rating with 45 reviews.
When is Ed Voyles Chrysler Dodge Jeep RAM, Inc open?
Ed Voyles Chrysler Dodge Jeep RAM, Inc is closed now. It will open at 9:00 a.m.
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