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East By Southwest Restaurant
- Japanese
- Durango, CO
About this business
Location details
160 E College Dr, Durango, CO, 81301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to 8:00 p.m. | |
| Tue | 12:00 a.m. to 8:00 p.m. | |
| Wed | 12:00 a.m. to 8:00 p.m. | |
| Thu | 12:00 a.m. to 8:00 p.m. | |
| Fri | 12:00 a.m. to 8:00 p.m. | |
| Sat | 12:00 a.m. to 8:00 p.m. | |
| Sun | 4:00 p.m. to 8:00 p.m. |
I love their food and have been to this restaurant quite a few times, tonight most likely will have been the last. The food is always delicious but the service is terrible. Tonight our party of 6, 4 children and 2 adults, were given a 45 minuet wait time. After waiting the 45 minutes we still were not seated. My husband and I being in hospitality and culinary arts, we understand it’s a busy Saturday night, so we wait another 15 minuets before asking for a new wait time to tell the 4 children who are now turning into small sa... read more
Business response:
Thank you for choosing East By Southwest and for following your visit up with an honest review. I understand dining out with 4 children and your frustrations with the situation. We apologize for the inconvenience you experienced. We are always here to help! If you are ever not being taken care of by a hostess or server, please reach out the Manager on Duty who can assist you immediately. We hope you will join us again soon and give us another try.
RecommendedCalled and made a reservation, SPOKE to the hostess and requested 3ppl for 7pm. No issue, asked if we could bring a bottle of wine and was TOLD by the hostess that “no problem it would be a $8 courage fee, no problem. We arrived and the “manager” said it against state law to bring in a bottle, I said no worries, we only did it because I was told it was ok. He apologized for the hostess and said “I’ll Take care of something on the check”.... he never did a table touch and clearly didn’t care. Food was great but the manager ne... read more
Business response:
Hi Tony, thank you for taking the time to leave us feedback on your recent experience. I apologize for the confusion. Colorado is a state where corkage is NOT available. I have passed your comments on to management in order to improve our service. We encourage you to give us another visit soon.
Called and made a reservation, SPOKE to the hostess and requested 3ppl for 7pm. No issue, asked if we could bring a bottle of wine and was TOLD by the hostess that “no problem it would be a $8 courage fee, no problem. We arrived and the “manager” said it against state law to bring in a bottle, I said no worries, we only did it because I was told it was ok. He apologized for the hostess and said “I’ll Take care of something on the check”.... he never did a table touch and clearly didn’t care. Food was great but the manager ne... read more
This is a great place. I ate the Japanese part of the menu but they also have steaks. They were busy and the waiter comped a couple of things for the wait. The sushi is top flight and sashimi is even better. Parking can be a little tight as it is all street parking but it is worth it. The three layer mousse cake dessert is to die for...
Frequently asked questions about East By Southwest Restaurant
How is East By Southwest Restaurant rated?
East By Southwest Restaurant has a 4.3 star rating with 1,448 reviews.
When is East By Southwest Restaurant open?
East By Southwest Restaurant is open now. It will close at 8:00 p.m.
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