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Dog-N-Shake
- Restaurants
- Wichita, KS
About this business
Location details
1640 S Hillside St, Wichita, KS, 67211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I literally have been coming here every week for like six months. it was mine and my kids treat. For three weeks they were out of raspberry syrup. Came today and was excited they they FINALLY got it back. they've missed items in my order multiple times but hey everybody's human so I just kind of overlooked that as well. However Everytime I'm here I always get two ranches for two items that have ALWAYS got ranches. Today they told me that they charged for the ranch now and she was very rude about it. the customer service has ... read more
Business response:
Jessica, We are sorry to hear you’ve had such bad experiences! We apologize for the long delay on the raspberry syrup....we have had several items that are very hard to get during the pandemic. Some things are just out of our control! One thing we can control is good customers service and I can assure you we have higher expectations within our family business. Could you please let us know what location you visited so we may follow up with this. We also apologize that you feel we are greedy to charge for ranch. It has always ... read more
Recommendedhttp://ftl.travel.blog/2020/09/08/dog-shake/
We are frequent customers of Dog n shake. Usually go to the maple and Tyler location and have zero complaints. All praise, hence “frequent customer”. This is our 2nd time to the hillside location in the last two weeks. The first time we were given only half our order, but by the time we realized it, we just let it go. I never call about situations like this. The part of our order we DID receive was cold, disappointing, half-prepared. Today, however, when we had 30$ order, and part of it was missing, we called to tell them wh... read more
This disgusting mess was just served to me at my first - and definitely last - visit to Dog N Shake. ( It was supposed to be a chili dog and an order of onion rings.) Needless to say, I did not eat this. How do I go about getting a refund? This is inexcusable!
Business response:
We are so sorry, those onion rings do look too done! Unacceptable and disappointing! Please message us privately and we can mail you your refund. Please let us know the location, what your order was exactly, and time of your visit. We apologize that your first experience was so awful...we are a family owned business and very hands on, I can assure we will get to the bottom of the issue today. Thanks for taking the time to let us know!
Great food & fantastic customer service!
We frequent Dog N Shake because of the quality food and great customer service. We usually go to your location on South Seneca! Even when they are super busy they are still kind and keep it together which is hard to find at all anymore!
None of them are wearing gloves, they are telling people that they can't order certain things because they don't want to do it. Their Windows server is very rude, poked a hole in my shake and just double cupped and thought that was a good enough and refuse to make me one without a Double Cup. They're not preparing the fruit properly. https://www.facebook.com/DognShake/
Onion rings had no batter. Just a bag of burnt onions.
Wiped off a dirty table so I would have a place to eat (since apparently it’s too much work for the employees to clean them) and this is what came off of the table on to my napkin.
Frequently asked questions about Dog-N-Shake
How is Dog-N-Shake rated?
Dog-N-Shake has a 4.2 star rating with 831 reviews.
When is Dog-N-Shake open?
Dog-N-Shake is closed now. It will open at 9:00 a.m.
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