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Diva boutique
- Retail
- Miami, FL
About this business
Location details
16359 SW 88th St, Miami, FL, 33196, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:30 p.m. |
I am beyond disappointed to write this complaint against Diva. I spend roughly $300-$500 monthly ordering clothing online from different shops. Diva was one of my favorites. Unfortunately, I have now had a problem two different times with returns. The first time I thought maybe it was my fault and I missed something, so I let it go. But once again they said the items were unacceptable and or damaged. I even asked them to send me a picture of the last two items. The first item was a skirt, and it looked like it had a footprin... read more
DO NOT ORDER FROM THIS COMPANY... I ordered 3 items order # ********. The jacket was not what was perceived in picture, but will resale. Received items on 5/12( evening)and returned items 5/14(morning). The 2 jumpsuits ordered did not fit according to the description. I returned the 2 jumpsuits with tags included and not worn per policy. I received a message on 5/21 stating one jumpsuit was damaged and the company would not provide credit for the one item. I contacted them via email and they responded QUICKLY with a picture ... read more
Awful boutique Ive ever came across, they are scammers, if your looking to order the same type of close but better customer service order from touch dolls. Now let me tell you my story so I ordered a dress, I received the order but the dress didnt fit. I know it didnt have odor or stains because I literally just got out the shower no lotion just dried body I didnt fit so I understand there terms which was only credit but hey at least I could exchange it for something I can fit. I received a email stating they cant return it ... read more
Diva Boutique will only issue refunds via gift card. Then sent me an e gift card that I had issues using owner wasn't helpful
Business response:
Hi, We are sorry to hear that you are having problems using your credit code. We have checked your account and email and we have not been notified of this problem. Please email us at ****@divaboutiqueonline.com or call us at XXX-XXX-XXXX and we will be more than happy to assist you . Our credit codes never expire. Thank you, Diva Staff
This is a ********, ******** boutique that I would NEVER DO business with again! I received an order that had an item that was so flimsy! The cheapest material ever! Not only did it take a century to get a credit for the other two items I returned, but the company sent an email saying they cannot refund me for the skirt set due to something being wrong with it. I've never even tried the clothing on, for the company to tell me something was wrong with anything I was trying to return. So basically I lose out on 30$ or pay them... read more
Business response:
Hello, We received item returned overstretched/worn, we cannot accept item. Items returned need to be in perfect conditions. This information is stated in our return policy. Thank you, Diva staff https://www.divaboutiqueonline.com/pages/return-policy
The worse experience ever at this store, after pay on day one March 20, 2021 a 100% of the wedding dress about $16000.00 and left the dress at the store; for 3 months later my wedding that should be in September was cancelled 2021. I called the store on June 30th, 2021 with 3 months in advance and let them know the wedding was cancelled and request the refund of my money. The answer was money is not refundable when this is not wrote in the receipt, I have not sign any document saying that, nobody said it to me when I bought ... read more
If I could give 0 stars I would. I ordered a skirt set from this company for the very first time. I received the item and tried on the skirt and it was too big. Per the website, they accept returns for a store credit that will be processed in 3-5 business days, which I have a screenshot of. I paid for shipping to return the item and waiting a week or so only to be told, they have a 10-15 business day process to receive store credit. After waiting the 15 business days, I contact them again via email and they tell me I cannot ... read more
Business response:
Hello, Our return policy is stated on our website and app . Returned packages take 10-15 business days to be processed and inspected for store credit . Packages returned need to be returned in perfect conditions, if not , no credit will be issued . Unfortunately customer returned the item damaged/dirty. We cannot make any exceptions. We have attached link of our return policy below. ****************************************************** Thank you, Diva staff
This online boutique is a sham, they borrow old clothes from real designers and try to re-sale them at marked up prices. The items delivered will not match what was ordered. If you try to return the item, they will not honor the return and will lie about the goods either being damaged or having an "odor." Despite having proof and witnesses (the person who processed the return on my behalf) they will lie in order to keep your money. Avoid purchasing here at all costs. I will look into filing a class action lawsuit given that ... read more
Frequently asked questions about Diva boutique
How is Diva boutique rated?
Diva boutique has a 3.3 star rating with 149 reviews.
When is Diva boutique open?
Diva boutique is open now. It will close at 8:00 p.m.
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