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Digitalocean
- Other
- New York, NY
About this business
Location details
101 Avenue of the Americas, New York, NY, 00010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I created an account. They insisted that I have to tie my credit card. I tried but payments got refused (yet they charge you 5 usd, which they prefer not to tell you about. Not a big deal but anyway). As it turned out, that I have sms authentication, due to that payments got refused 3 times (I dont use this credit card for internet payment, so I didnt knew I have sms auth). Finally my account was blocked, after that I created ticket. Support responded finally, they basically called me a fraud and said my account temporaly ba... read more
Support needs to be improved. Ticketing system needs to be better. Response time to resolution should be better. It appears if I am talking to a bot when I get responses from support. The problem is not heard/resolved properly.
Recommendedbest service in India .....
DO will become a trustworthy business again once its business practices improve in the areas of customer service and automated fraud detection. As it stands, they have lost my entire future spending potential for locking me out of my account for no reason after payment and refusing to review the case properly.
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The worst customer support on the world!
Un Amigo me recomendó Digital Ocean porque me dijo que era bueno, peor lo que hice es crear la cuenta y de una vez creada me la banearon sin razón, le escribí al soporte y me dijo que estaba involucrado en uso fraudulento de la plataforma cuando nunca la use, Pésimo Servicio
Digital Ocean provides next to no communication or responses to critical support tickets.
Digital ocean refused to stop charging my credit card after months of not using & talking to 5 support reps about cancelling.
Frequently asked questions about Digitalocean
How is Digitalocean rated?
Digitalocean has a 2.3 star rating with 543 reviews.
When is Digitalocean open?
Digitalocean is closed now. It will open on Monday at 9:00 a.m.
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