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Dick Hannah Volkswagen
- Car Dealers
- Vancouver, WA
About this business
Location details
3500 NE Auto Mall Dr, Vancouver, WA, 98662, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
This dealership has been working on my 2020 *****. They have been repairing the oil cooler twice, the radiator 3 times. Last Dec the oil cooler and a complete clean up of oil in the radiator was repaired by this dealership. Currently the same thing has occurred..only the engine is damaged and a nearly $17k estimate for a used engine. They have had the car for 3 weeks. They will not move forward because they are waiting on maxcare(carmax) and saying that I need to provide an oil change record. My family friend changed the oil... read more
Business response:
We are not affiliated with the warranty company *******, which is holding up your engine repairs, not our dealership. Our dealership is happy to complete the necessary repairs. Still, if you want your third-party (non-VW) warranty company to pay for it, they require proof that you provide evidence of your completed necessary oil changes. We care about our customers and our reputation, and ask that you don't hesitate to contact your warranty company.
This dealership has been working on my 2020 *****. They have been repairing the oil cooler twice, the radiator 3 times. Last Dec the oil cooler and a complete clean up of oil in the radiator was repaired by this dealership. Currently the same thing has occurred..only the engine is damaged and a nearly $17k estimate for a used engine. They have had the car for 3 weeks. They will not move forward because they are waiting on maxcare(carmax) and saying that I need to provide an oil change record. My family friend changed the oil... read more
Business response:
Then complete the repairs which you are responsible for since the December repair, and now 4 months later, the oil cooler failed again. There is a warranty on your work, so make it right! I still don't have a car and its going on a month! I can't get Volkswagen to talk to me. THIS IS WRONG!!!
i went to steve white to purchase a vehicle a little over a week ago from when i’ve written this review. it was through their audi division however, when i was not happy about the numbers i told them i would head up to their dealership to talk numbers. when Brian from Audi introduced himself. he asked me if i was ready to test drive. i told him no i washed to get numbers where i wanted them first. he then replied with “that’s not going to happen” so i left and went over to VW and worked with andre. they proceeded to ask me f... read more
I took my Volkswagen CC 2.0 turbo sport to them for a rear main seal leak. They proceeded to tell me that I had several leaks. I told them to fix all the leaks. The job was supposed to be a little over $2,000. Then they tell me my timing chain was severely stretched, so they advise me to change that as well. So I did, then they said my cam shaft was broken and my car wouldnt move unless I got it fixed. So Im like how is that when I drove the car up there? My car had to go back on at least 3 times in a month to 2 months perio... read more
Business response:
At this point the dealership is lying and I have paperwork to prove my case and like I said a video as well. Of course they will try to lie to make themselves sound like a stand up business. When they are really the complete opposite. They rip people off Like I said there was no problem with my vehicle when I brought it in. All I had was a rear main seal leak, which they did not fix until like the 3rd time I brought my vehicle. That was suppose to be a little over $2,000 to fix. They completely messed my car up when they did... read more
I took my Volkswagen CC 2.0 turbo sport to them for a rear main seal leak. They proceeded to tell me that I had several leaks. I told them to fix all the leaks. The job was supposed to be a little over $2,000. Then they tell me my timing chain was severely stretched, so they advise me to change that as well. So I did, then they said my cam shaft was broken and my car wouldnt move unless I got it fixed. So Im like how is that when I drove the car up there? My car had to go back on at least 3 times in a month to 2 months perio... read more
I took my Volkswagen CC 2.0 turbo sport to them for a rear main seal leak. They proceeded to tell me that I had several leaks. I told them to fix all the leaks. The job was supposed to be a little over $2,000. Then they tell me my timing chain was severely stretched, so they advise me to change that as well. So I did, then they said my cam shaft was broken and my car wouldnt move unless I got it fixed. So Im like how is that when I drove the car up there? My car had to go back on at least 3 times in a month to 2 months perio... read more
Business response:
Response to BBB Complaint:Dear Better Business Bureau,Thank you for allowing us the opportunity to respond to the complaint filed by ******** ******.On July 30, 2024, ******** ****** brought her vehicle to our facility.Upon inspection (at approximately ******* miles), our technicians found significant issues, including severe oil leaks from the upper timing cover and vacuum pump area. Further diagnostic testing revealed that the timing chain was stretched beyond manufacturer specifications, posing a high risk of internal eng... read more
Got to work on my car as soon as I brought it in. The job was completed within the time period I was told. And while they had it they took the time to make sure all the lights,belts,fluids,etc.,were okay.
If I could give zero stars, I would. Van horn has been nothing short of a nightmare to work with. Everything from sales to service was awful. Buyer beware: Watch out for the "BUYBACK" vehicles. If you get one of those, you will likely not be able to trade it to another dealer at fair value even though Van Horn will tell you other dealers will but it. I learned the hard way unfortunately. When I confronted them about how bad it was, they tried to remedy the situation with an insulting offer. The sales managers Nathan and Josh... read more
**** in the service department is a rock star. I am pretty needy when it comes to my car, and every single time I called to check on the progress of my repairs (which was a lot, usually once a day) he was more than happy to explain everything that was going on. I had an issue with corporate **, which has been rapidly declining in customer service as of late, and **** fought for me to make sure they could do the repairs necessary.I have purchased cars from Crestmont in the past, and can honestly say I never had a single issue... read more
Frequently asked questions about Dick Hannah Volkswagen
How is Dick Hannah Volkswagen rated?
Dick Hannah Volkswagen has a 4.6 star rating with 2,015 reviews.
When is Dick Hannah Volkswagen open?
Dick Hannah Volkswagen is closed now. It will open at 10:00 a.m.
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