Delta Dental

Grace H 

on BBB

a month ago

Delta Dental is the most unfair and misleading insurance provider in the dental insurance field. they don't cover preventative care costs that other dental insurance would normally cover. So aside from paying your premium, you are guaranteed to pay more for the services you are entitled. I asked the insurance company to provide details on how the maximum allowance is determined, and the insurance said they don't have anything. In other words, they can charge you whatever. Stay away from Delta Dental. 

Thomas P 

on BBB

a year ago

Delta Dental is nothing more than a franchise organization. Each state runs its own practice and each one has a different premium associated with it. I moved from ************** to **************. I was told I can't use my dental account in **************. I requested my refund for my premium that was deducted my July payment since I was no living in **************. THAT WAS IN JULY!! They told me they would do it. Today is September 7th 2023. I never received the $36 premium I paid for July. I called today and was transferr... read more

Ronald G 

on BBB

2 years ago

This company is fraudulent and shouold be prosecuted. The pitiful benefits they pay out for don't even cover the premiums. Do NOT use Delta Dental as your provider! 

Natalie A 

on BBB

2 years ago

Absolute worst! Cover little, all providers in my area are dropping Delta and they haven't updated their prices/fees in almost 15 years 1 dental office in my area is in network, because they are HORRIBLE! THEY ARE IN THE MIDDLE OF A CLASS ACTION SUIT FOR RIPPING PEOPLE OFF. Absolutely despicable and I will be contacting further and filing complaints accordingly. 

Michael P 

on BBB

2 years ago

Happy with our dental care, but filing a claim is nearly impossible. Delta has a policy to mail in forms, so far 2/3rds of our forms were lost. Denial letters are never mailed, you have to look on line. The one form online was a grievance form, form was missing and had to submit a ticket. Once form was back on line, captcha box would not work, 30 tries and called them, they said "ya, it does not work" Every call provided misleading information, hours are spent on hold and talking with reps. Today I was told form we had rep f... read more

John S 

on BBB

2 years ago

Refused to cover an implant on the grounds that they "do not have a record of extraction and, therefore, it's a defect the patient was born with." They even supplied a conclusion from a "doctor", someone who doesn't know that if the tooth has never existed, the adjacent teeth would move/expand, and the gap would close which would not allow to install an implant. $4K out of pocket.Ironically, this outfit has three entries in bbb, two are accredited and have A+ rating, one is not and has an APPROPRIATE rating F.Shame on you bb... read more

K. O. 

on BBB

2 years ago

*********** told us that Delta Dental of California is the worst of all the Dental options. That they have gone way downhill in the past couple of years and now cover almost nothing. 

David J 

on BBB

2 years ago

I have never encountered such poor customer service, for any supplier of goods and services, over the last forty years. This organization tops our family chart for lack of support, poor integrity, poor connection between sales promises and results, and follow up.I purchased AARP's dental insurance on the *** plan from Delta Dental of ************, called Deltacare *** Arizona. That insurance restricts you to certain dentists, so they sent me a list and I checked off one that we had near us. The insurance salesman had indicat... read more

Sarah I 

on BBB

2 years ago

My son recently received an dental surgery purely related to a dental surgery. This was an exposure surgery necessary to prevent abscess and health complications. They have coded this surgery as falling under orthodontic procedures covered under the lifetime individual maximum benefit for orthodontic procedures. I have talked to two reps from DD regarding the fact that this procedure is NOT orthodontic; it is a necessary DENTAL procedure which should receive an 80% coverage. It is a preventative procedure to ensure a child d... read more