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DCH Paramus Honda
- Car Dealers
- Paramus, NJ
About this business
DCH Honda Paramus is the #1 Volume Honda Dealer in New Jersey, since 2011, and is rated "A+" from the Better Business Bureau. Check out the thousands of reviews we have on Dealerrater.com. We proudly serve surrounding cities including Paramus, Paterson, Clifton, Fair Lawn, Tenafly & Mahwah New Jersey. Customer Service is a top priority at DCH Honda Paramus and we strive keep our guests happy from the first time they visit our showroom throughout the life of their vehicle.
Location details
120 NJ-4, (mackay ave), Paramus, NJ, 07652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | Closed |
I purchased a new car this past week at DCH Paramus Honda. I worked with Hamad Deeb, who was one of the most knowledgeable sales people I have encountered. He knew every feature of the car I purchased and was very efficient and professional throughout the sales process. I highly recommend working with Hamad.
I'm happy with the service for the car. However, I can't say I was satisfied with the customer care there. I was there about three times before writing this review. Not a single person working in the service department knows how to greet customers. From my visits, no one said "Hello", Thank you", and "Good bye". As a manager at a rather sized business, I take customer care quite seriously. Edit: I had to go there a week later because the problem wasnt fixed. I bought a certified car from here but within a month, a problem wi... read more
Business response:
Thank you for letting us know this important information regarding your recent interaction with our dealership and staff. I apologize that you were not greeted in a manner that made you feel welcome, and I assure you that is not ever how we intend to operate. Your satisfaction is very important to us and I truly regret that your experience was less than satisfactory. I would really like to try to make things right if you wouldn't mind calling me at (201)351-2669 and hopefully we can make amends. Thank you for bringing this t... read more
Service area makes appointments, give time estimates, and does not keep their own estimates... going on hour 4 in the waiting room... #hatewaiting for recall services.
Business response:
Hi Mary, thanks for the feedback and we apologize that you had to spend so much time at our dealership, though I think we can both agree that when dealing with a safety issue like your airbags that is a job that we want to make sure it is done right and not rush through and it appears you had two recalls, both the driver's side and passenger side. I'm not sure where the miscommunication happened because I checked our call logs and it appears our phone agent did advise that this job would take about half a day, but we do have... read more
We just bought a 2017 Honda Accord this past weekend and I must say it was a pleasure dealing with Bre. She was very knowledgeable, friendly, not pushy and very professional. Thanks DCH!
Business response:
Thank you Erica!
RecommendedHamad was the reason I purchased at DCH Honda instead of other dealers in the North Jersey area. His knowledge of the Accord and detailed explanation of charges and lease options made it quick and easy to get me into a new car in just a few hours. I would absolutely work with Hamad at DCH in the future
Business response:
Thank you Richard!
My lease was ending and I went back to DCH Paramus Honda to see what my options were. My sales consultant Roberto Severino was very helpful, knowledgeable and professional. Everyone we worked with from beginning to end was friendly and they made my experience an enjoyable one.
Business response:
Thank you Cristy!
Business response:
Thanks Deb! :)
I went with my girlfriend to get her oil change due to the lite was on. Used a coupon for their website and was out less than 2 hours.
Business response:
Thank you for coming to see us Mazellia!
Frequently asked questions about DCH Paramus Honda
How is DCH Paramus Honda rated?
DCH Paramus Honda has a 4.5 star rating with 563 reviews.
When is DCH Paramus Honda open?
DCH Paramus Honda is open now. It will close at 8:00 p.m.
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