CubeSmart Self Storage

James E 

on BBB

3 years ago

While I was in Las Vegas I needed a storage space to put some items for a couple of weeks. I contacted Sparefoot and the referred me to a Cubesmart facility located at Las Vegas - 3360 N Las Vegas Blvd, Sparefoot quoted me a price at $29.95 per month for a 5X5 unit. They didn't mention any other charges. When I got to the facility the sales clerk really "stuck it to me". I only needed the unit for two weeks. However I was charged $29.95 for the first month. In addition I was charged another $29.95 for what they call an admin... read more

Tara B 

on BBB

3 years ago

By far the worst experience I have ever had with a company. If you are late with a payment, they send you belligerent, abusive, threatening e-mails stating that they will auction off your contents stored there. My payment was not even a month past due when they began threatening fines and the loss of my property. Also, they raised the cost 250% in 3 years. They completely abuse supply/demand over humanity. Avoid this company at all costs. They only care about themselves. 

Tara B 

on BBB

3 years ago

By far the worst experience I have ever had with a company. If you are late with a payment, they send you belligerent, abusive, threatening e-mails stating that they will auction off your contents stored there. My payment was not even a month past due when they began threatening fines and the loss of my property. Also, they raised the cost 250% in 3 years. They completely abuse supply/demand over humanity. Avoid this company at all costs. They only care about themselves. 

Saira K 

on BBB

3 years ago

Stay clear of the **** ** *** **** ***** *****location. They have had a massive rodent infestation on their entire first and second floors and have not notified any of the renters. Approximately half of my belongings were damaged. I had been forced to get an insurance policy when I rented the unit, probably because they knew of the issues, but they are refusing to pay out. It's ridiculous that they charge an exorbitant amount for the unit but do not have any safeguards in place. Stay away. 

Saira K 

on BBB

3 years ago

Stay clear of the **** ** *** **** ***** *****location. They have had a massive rodent infestation on their entire first and second floors and have not notified any of the renters. Approximately half of my belongings were damaged. I had been forced to get an insurance policy when I rented the unit, probably because they knew of the issues, but they are refusing to pay out. It's ridiculous that they charge an exorbitant amount for the unit but do not have any safeguards in place. Stay away. 

Monica R 

on BBB

3 years ago

Location 0826 CUBESMART NY JAMAICA JAMAICA AVENUE is needless to say the most unprofessional rudest workers I have ever encountered with. I called for a breakdown of the bill. The person I spoke with was so unprofessional and nasty. She also lied about her name because I was going to report her. The problem was I received a letter from my stuff having a deadline on 7/20/22 to be auctioned. I had an amount of $378 to pay before that due date. I paid 7/19/22 $496 and some change. I called to know why because I paid $496 an ext... read more

Monica R 

on BBB

3 years ago

Location 0826 CUBESMART NY JAMAICA JAMAICA AVENUE is needless to say the most unprofessional rudest workers I have ever encountered with. I called for a breakdown of the bill. The person I spoke with was so unprofessional and nasty. She also lied about her name because I was going to report her. The problem was I received a letter from my stuff having a deadline on 7/20/22 to be auctioned. I had an amount of $378 to pay before that due date. I paid 7/19/22 $496 and some change. I called to know why because I paid $496 an ext... read more

Vanessa C 

on BBB

3 years ago

I put my things in cubesmart in egg harbor township nj for a year and a half and when I went to get my things everything was bug infestation spiders eggs and water bugs in everything I had paid them 140 dollars a month and I had to take everything to the dump and had to pay for it I lost everything and paid 12 dollars for insurance and they said that it was not covered they ripped me off it was horrible 

Vanessa C 

on BBB

3 years ago

I put my things in cubesmart in egg harbor township nj for a year and a half and when I went to get my things everything was bug infestation spiders eggs and water bugs in everything I had paid them 140 dollars a month and I had to take everything to the dump and had to pay for it I lost everything and paid 12 dollars for insurance and they said that it was not covered they ripped me off it was horrible