CubeSmart Self Storage

John M 

on BBB

3 years ago

I have been a customer of CubeSmart for just over 3 years and have been renting the same unit since that time. The folks at CubeSmart are slick used car salespeople and tell you all these come on teaser rates to get you to move your stuff in. Once you do, they take advantage of you and use your need for storage against you. When I started my rate was $154 for the unit. I was also told I needed insurance which of course is a scam. So I had to pay $8 or so per month for insurance. Fast forward to today, that same unit is now $... read more

Julie H 

on BBB

3 years ago

False prices. Iam paying 160 monthly for a 63 unit 5 by 5.highway robbery. 

Delicia Z. 

on BBB

3 years ago

Cubesmart is the worst storage company I've ever done business with. My daughter has her childhood memorabilia in there. She is only 1 month behind, now $54 a month storage is going to be auctioned. In order to stop this process, she has to pay nearly $300. She's a busy, working single mom and accidentally over looked this payment because she's very busy. What a scam! I was so livid after talking to those clowns in the office. They have excuses for robbing you for days, and go as far as quoting Texas legislature.... WOW Sham... read more

Straight1 

on BBB

4 years ago

They sold my unit to another company with no notice to me and then when the other company took it over they told me I had a late bill because they would not recognize a payment made by cubesmart. I reached out to cubesmart and they say that’s not their problem they sold the place. They would not refund me the money I paid for the unit. They also did not provide any notice at all to the selling of my property. 

Richie V 

on BBB

4 years ago

Zero stars!!! As a Sole Proprietor, Contractor and Carpenter... my business has been decimated by the global pandemic that is Covid-19. And yet, Cube Smart is absolutely the ONLY entity that I've dealt with thus far that has done nothing to show any sort of sympathy, or assistance, towards their customers. Not only do they continue to assess a ridiculous late fee (of $50) each month that I am late with my payment, they've even continued to raise the rental charges on my unit. Alas, I have NO ABILITY to relocate my stuff beca... read more

Lindsay 

on BBB

4 years ago

When the pandemic hit most businesses were there to help people but not cube smart! They were looking to profit! While businesses were caring about people Cube Smart sent out letters not once but twice the same letter saying they were increasing late fees in March 2020. They should be ashamed they did that at the start of pandemic! 

Russell H 

on BBB

4 years ago

Pricing: Bottom Line by the end of my two years I was paying $170.00 per month. Too Expensive. Rat Infestation. I had to trap rats in my unit because of the neighboring unit storing foodstuff in their unit and the displacement of a homeless camp behind the location. My stored were covered in rat feces. I reported to the manager and they never offered any compensation, cleanup, or discount. I will never use a cube smart again. Back to *****, best in the business.