CubeSmart Self Storage

Nikole C 

on BBB

a year ago

It is a scam you pay insurance but can't file a claim your things are subject to get locked in when you should have access..staff very unprofessional and rude over charging storage unit is creepy and extremely dirty elevators always broke 

Andrea G 

on BBB

2 years ago

My unit has been broken into 3 times! Nothing is being done as far as security goes. The manager is sarcastic, could careless about what happens to your items. I definitely would not recommend this place! I pay my bill on time every month and not even that matters to these folks. 

Jocelyn C 

on BBB

2 years ago

CubeSmart customer for a few years. They’re awful. No other way to say it. They say one thing and do another. We closed our unit out on March 29. We took our lock emptied the unit. It’s now the following week and they’re saying we never did that. This was the third time I’ve had to call because they say I owe them this month. The reason we moved is because our monthly payment was raised to much more and we did not receive any notification at all that this would happen. Not by phone email or text message. Our location was gro... read more

Donovan G 

on BBB

2 years ago

CubeSmart Store 0535 4771 South Atlanta Rd SW Atlanta, GA 30339 General Manger: Robert C**** Dist Manager: Jackson G**** I'm a long term customer over 10 yrs plus. Do to a very unprofessional experience with Robert about closing my account couple with no .response I would not recommend this location and if you choose to move forward to video record all conversation to hold someone accountable. 

Kenisha S 

on BBB

2 years ago

I am a return Customer of Cubesmart. I accessed my unit on 03/09 and as soon as I opened the storage I was hit with a strong smell of death and urine. I immediately seen rat droppings, rat poison, and chewed up items at the front of my storage. I went to the office to notify Mayra of my findings and all she could say was I will submit a report. I went back to my storage and started clearing the items out and found feces and chew marks all throughout my property. I found 3 rats that were decomposed. They were in such bad shap... read more

Kimberly S 

on BBB

2 years ago

I rented two units from the facility in Springdale ohio. A 10' X 20' and a 10' X 10'. I spent over $300 to rent both units. They appeared to be nice but not the case. I requested a move out and refund three days after I moved in from the manager who never got back to me. The day of the move, one of the other employees said they were contacting their boss about pro-rating the rate because I had only been there seven days. I was even told the refund was being processed. Then I get a message from the manager that the DM said af... read more

William Y 

on BBB

2 years ago

I have been with CubeSmart, 785 Sherman Ave, Hamden, CT, since 2010. For the past 13 years, they have increased the monthly fee from 30 to 150 without my consent. Recently I found their regular price, as their website shows, is $90 for 5X10 with lift access, but they charged me $123 per month. This is simply fraud. 

Willaim Y 

on BBB

2 years ago

I have been with CubeSmart for 13 years. I have had an automatic payment setup with them for 13 years and always have loyal customers. But they defaulted on me for many years. For example, on this page, their regular price for a unit of 5X10 with lift access is $91.18 [https://www.cubesmart.com/connecticut-self-storage/hamden-self-storage/small/3460.html], but they charge me since March 2023 is $123 and have been for $114 for many years. They owe me an explanation!!! Just because they have access to my credit card or because... read more

ky P 

on BBB

2 years ago

If there was a rating zero, I would have given them a zero. I agree with most of the customers who's reviews were low as it should. I am elated that I'm not the only consumer who have had a horrible experience with Cubesmart. With their motto "to surprise and delight customers by always giving more than expected." They got it right with some of it - they surprise their customers with outrageous storage fee and terrible customer service. FYI- I will be contacting my local politician to put together some form of legislation to... read more