CubeSmart Self Storage

Robin A 

on BBB

2 years ago

Having a billing problem. They received my payment weeks ago but have not cashed the check and are billing me again plus a late fee. There is no way to reach someone by phone. Zero customer service. Abelmarlie Road location in Brooklyn, NY. 

Jay M 

on BBB

2 years ago

In January, my storage unit got broken into. There were six other units that got broken into in the same area. The storage company told police that there wasn't any video footage. Which I thought was odd because there are cameras. The manager kept changing up her story and said there was video footage. I talked to the other customers who got broken into and they believed it may be an inside job. If you are looking for a storage unit, I would look at a different company that actually cares about its customers. This place only... read more

Susan I. 

on BBB

2 years ago

September 2022 I rented a storage unit in Cubesmart, Fort Gratiot, Michigan. My reserved space 13 x 11 x 8 107.90 a month. 35% off. Even got a better deal with auto pay. I signed up for it. And have been paying 119.90 a month. NOW, I get a bill stating that February payment will be $194.00 a month!! I don't know what to do. I am on a fixed income. Called the local management. Nothing they can do about it. Called district manager Cathy Hall & still no response. Help! 

Manfred H 

on BBB

2 years ago

Had a unit for 2 years during the pandemic. They told me initially I would be able to end my unit lease online with no hassles at any point. Move out of the state and empty the unit thinking I can let go of the unit once Im done moving, only to be told I need to do it in person exclusively and I cant even mail them a letter of abandonment. 4 months of trying to figure out a way to get someone to the unit to remove it, I get a phone call from someone else at the location informing that I can mail them an abandonment forum but... read more

James E 

on BBB

2 years ago

While I was in Las Vegas I needed a storage space to put some items for a couple of weeks. I contacted Sparefoot and the referred me to a Cubesmart facility located at Las Vegas - 3360 N Las Vegas Blvd, Sparefoot quoted me a price at $29.95 per month for a 5X5 unit. They didn't mention any other charges. When I got to the facility the sales clerk really "stuck it to me". I only needed the unit for two weeks. However I was charged $29.95 for the first month. In addition I was charged another $29.95 for what they call an admin... read more

Tara B 

on BBB

2 years ago

By far the worst experience I have ever had with a company. If you are late with a payment, they send you belligerent, abusive, threatening e-mails stating that they will auction off your contents stored there. My payment was not even a month past due when they began threatening fines and the loss of my property. Also, they raised the cost 250% in 3 years. They completely abuse supply/demand over humanity. Avoid this company at all costs. They only care about themselves. 

Saira K 

on BBB

2 years ago

Stay clear of the **** ** *** **** ***** *****location. They have had a massive rodent infestation on their entire first and second floors and have not notified any of the renters. Approximately half of my belongings were damaged. I had been forced to get an insurance policy when I rented the unit, probably because they knew of the issues, but they are refusing to pay out. It's ridiculous that they charge an exorbitant amount for the unit but do not have any safeguards in place. Stay away. 

Monica R 

on BBB

2 years ago

Location 0826 CUBESMART NY JAMAICA JAMAICA AVENUE is needless to say the most unprofessional rudest workers I have ever encountered with. I called for a breakdown of the bill. The person I spoke with was so unprofessional and nasty. She also lied about her name because I was going to report her. The problem was I received a letter from my stuff having a deadline on 7/20/22 to be auctioned. I had an amount of $378 to pay before that due date. I paid 7/19/22 $496 and some change. I called to know why because I paid $496 an ext... read more

Vanessa C 

on BBB

2 years ago

I put my things in cubesmart in egg harbor township nj for a year and a half and when I went to get my things everything was bug infestation spiders eggs and water bugs in everything I had paid them 140 dollars a month and I had to take everything to the dump and had to pay for it I lost everything and paid 12 dollars for insurance and they said that it was not covered they ripped me off it was horrible