Crown Dodge Chrysler Jeep RAM

Tony F. 

on BBB

3 years ago

I was looking for a low mileage used jeep wrangler, found a suitable vehicle on Crowns website, Emailed to confirm the vehicle was there, after slow responses, I was told it was, made a 30 minute drive to view the vehicle, only to be told it was not there!! then the salesman tried his best to get me to order a base vehicle (quickest delivery0 Not what I wanted, Then I get a follow up email from A**** **** about the vehicle I showed interest in, I said you haven't got it!! Aaron assures me (and goes check and gets the keys) t... read more

Andrea A 

on BBB

3 years ago

10/21/21 - went in with Intentions of getting car of my dreams by issah. I wasn't ready. He asked about refinancing. Let's see what you can do. He was able to make it happen. Making long story short. I came in with my 2018 Dodge Charger purchased back 2018 $36k/ No miles at 4.25% at payments at $429 and 75mo with warranty and cap. I thought I was refinancing with my remaining balance of $17,606 36mo left. Nope, I was tricked and taken advantage. My refinanced Came out to a balance of $30,500 saving about $15 of pymt at $411/... read more

Deborah V 

on BBB

4 years ago

The Manager of all 18 stores is a liar. I told him not to do any inquiries on my credit other than one and when I found out I confronted him. He denied it then said too bad you already signed I can do whatever I want to. I told him he could not and to pull my contract because I do not deal with dishonest people. He then proceeded to do 6 more inquiries just in spite of me telling him off. Stay far away from these crooks. I am a nurse and will warn all of my friends and family from now on . I hope this helps you avoid getting... read more

Aideliz O 

on BBB

4 years ago

This place has no respect for customers and lies. I took my car for trade in and got an offer of 13,000, I accepted I ask the seller about the papers he said finance will explain more, well they didn't, I enter the office and ask me to start signing papers with no explanation so I got nervous and ask what my percentage was because I was paying a lot, they told me 6% and advice me to refinance to lower it later, I was late for work and tired so I trust the men and sign later I got and looked at the papers 2 days later and saw... read more

Nina I 

on BBB

5 years ago

DO NOT BUY ANYTHING FROM THIS DEALER. False advertising. Shady sales practices. I bought a used car from this dealership. We traveled from out of town because prices on their website and Edmunds looked good. When we looked at the car, we noticed SWAT security unit added to the price tag on the car window. When we asked about it, our sales rep, Darren, assured us that the installation of this unit is mandatory, required by CA law and that all the dealerships therefore install them, so he made an impression that we have to hav... read more

Wyatt R. 

on BBB

5 years ago

This isn't the only review I've left. I filed a complaint with the Consumer Affairs-Auto dealers Division. These crooks are the exact reason why car dealerships get a bad reputation for being unethical and dishonest. We found a 2019 ram ProMaster city van on both CARS.com and on AutoTrader com. The price was $18,705. I contacted one of the salesmen there. Maximus claimed the van was still available and that that was a good price. I told him that I was going to be driving over a hundred miles to buy this thing so please no su... read more

Mead W 

on BBB

5 years ago

Worst customer service experience of my life. Service writer Johnny was rude, dismissive and did not help at all (appointment was with him). Management didn't seem to care and another service writer, Eric, told me that Johnny's behavior was normal and he treats customers bad often. This is unbelievable that a business would continue to employee someone as unprofessional as that. Every team member I encountered at this dealership looked miserable like they hated their job and NONE seemed to care about any customer at all. I s... read more

Bradley B 

on BBB

5 years ago

The Crown Sertvice Dept is just like the Dealership. THey lie and do not follow up with what the appointment time is. My car was to be done at 230 pm on 05/28, Then 5 pm the same day. I was told 930 on 05/29. I called and talkked to my service techJonathan that they are busy and He never said any of those TImes. Then proceded to tell me not to call again. An appointment time is the time. DO not tell the client you are busy around here and may 1230 mor than 24 hours later. SO Crown Dodge lies in every department. I have left ... read more

Ashley H. 

on BBB

5 years ago

I called the crown dodge looking for a van this week. I had another in mind elsewhere but was told crown would match the price my other van was. Qhen a manager called me he said not only could they not fulfillthe promise made by sales person but also the car miraculously sold minuses earlier when I'd just made plans to see it. The money is not my complaint. 2 days later, after I bought a van elsewhere, I called and the crown van is not sold. I was lied to and they refuse to apologize. Instead they brush it under the rug. Don... read more