Crown Dodge Chrysler Jeep RAM

Tony F. 

on BBB

4 years ago

I was looking for a low mileage used jeep wrangler, found a suitable vehicle on Crowns website, Emailed to confirm the vehicle was there, after slow responses, I was told it was, made a 30 minute drive to view the vehicle, only to be told it was not there!! then the salesman tried his best to get me to order a base vehicle (quickest delivery0 Not what I wanted, Then I get a follow up email from A**** **** about the vehicle I showed interest in, I said you haven't got it!! Aaron assures me (and goes check and gets the keys) t... read more

Nina I 

on BBB

5 years ago

DO NOT BUY ANYTHING FROM THIS DEALER. False advertising. Shady sales practices. I bought a used car from this dealership. We traveled from out of town because prices on their website and Edmunds looked good. When we looked at the car, we noticed SWAT security unit added to the price tag on the car window. When we asked about it, our sales rep, Darren, assured us that the installation of this unit is mandatory, required by CA law and that all the dealerships therefore install them, so he made an impression that we have to hav... read more

Wyatt R. 

on BBB

5 years ago

This isn't the only review I've left. I filed a complaint with the Consumer Affairs-Auto dealers Division. These crooks are the exact reason why car dealerships get a bad reputation for being unethical and dishonest. We found a 2019 ram ProMaster city van on both CARS.com and on AutoTrader com. The price was $18,705. I contacted one of the salesmen there. Maximus claimed the van was still available and that that was a good price. I told him that I was going to be driving over a hundred miles to buy this thing so please no su... read more

Mead W 

on BBB

6 years ago

Worst customer service experience of my life. Service writer Johnny was rude, dismissive and did not help at all (appointment was with him). Management didn't seem to care and another service writer, Eric, told me that Johnny's behavior was normal and he treats customers bad often. This is unbelievable that a business would continue to employee someone as unprofessional as that. Every team member I encountered at this dealership looked miserable like they hated their job and NONE seemed to care about any customer at all. I s... read more

Bradley B 

on BBB

6 years ago

The Crown Sertvice Dept is just like the Dealership. THey lie and do not follow up with what the appointment time is. My car was to be done at 230 pm on 05/28, Then 5 pm the same day. I was told 930 on 05/29. I called and talkked to my service techJonathan that they are busy and He never said any of those TImes. Then proceded to tell me not to call again. An appointment time is the time. DO not tell the client you are busy around here and may 1230 mor than 24 hours later. SO Crown Dodge lies in every department. I have left ... read more

Ashley H. 

on BBB

6 years ago

I called the crown dodge looking for a van this week. I had another in mind elsewhere but was told crown would match the price my other van was. Qhen a manager called me he said not only could they not fulfillthe promise made by sales person but also the car miraculously sold minuses earlier when I'd just made plans to see it. The money is not my complaint. 2 days later, after I bought a van elsewhere, I called and the crown van is not sold. I was lied to and they refuse to apologize. Instead they brush it under the rug. Don... read more

Luis T 

on BBB

6 years ago

First, I went into this dealership with the intent to trade in my vehicle for a new one. Jonathan ******* and his supervisor Tony advised me I would be able to do so with a co signer. I had my co signer and we made a plan to trade in my vehicle and get a new one. I go back the next day to finalize the deal and they claim I can’t get it with a co signer, so instead my co signer agreed to be the main buyer in my place. Everything seemed fine, I left with the new car off the lot and left my car for the trade. About 10 minutes a... read more