Crown Dodge Chrysler Jeep RAM

Anthony T 

on BBB

2 years ago

I called Preston Service for an appointment to install a new skid plate on the bottom of my son’s 2010 Jeep Wrangler and to check on a fault code for the passenger-side anti-lock brake speed sensor. I dropped off the Jeep on the evening of 21 June. A few days later, I was told I also needed new parking brakes and cables and, ultimately, a brake lever, which I agreed to have them do. I picked up the Jeep for the first time on 29 June. Upon returning home, my son noticed the rear driver-side wheel was smoking. Apparently, repl... read more

abel h 

on BBB

2 years ago

Went back to end my lease on April 30th 2023 and had the absolute worst experience. We schedule and appointment with maximus who I never saw when I showed up. Maximus told us it would be a quick in and out. It took 6 hours and we were not told anything about what we needed for the interaction. Got a different sales rep upon arriving and proceeded to waste my day They wanted to charge me 10k on a lease to buy option. The kept pushing a 3k inspection fee before taxes which they refused to itemize for me. Because the sales rep ... read more

Geovanni T 

on BBB

2 years ago

We bought a 2022 Jeep Wrangler 4xe with the understanding that it had a 7500 dollar credit. The vehicle had no mark up what so ever so we payed sticker price so we thought. I was pleased that they offered to deliver the vehicle home as it’s about a 2 hour drive from where we live. My GF is excited and signs the paperwork before I arrive I look over the paperwork and I see that the 7500 dollars was added to the MSRP. Now instead of buying a 60k Jeep I payed 67k. If that would have been explained we would have never bought the... read more

milosz p 

on BBB

2 years ago

by far the worst experience of my life with a car dealership, on dec 1 of 2021 i purchased a brand new ram 1500 longhorn limited , i came to the dealer with financing already approved by capital one , the sales boy went to check with his manager , and i was approved for 6 % they came back few minutes later offering me 3 % less if i go with a company named ally financial , i told then no thanks , and we proceeded to sign the contract , in this time i was moving from California to Colorado , but that would not take place till ... read more

Cynthia H 

on BBB

2 years ago

This establishment is not trustworthy!!!! I am buying a car from this place and in less than 4 months I'm already having issues with it!! The car dies at random times. The backup camera already went out, engine is knocking! I went to the dealership to ask the salesman ****** for help resolving this issue and all he can tell me is to leave it with the service center and that they don't give loaner cars! They are NO HELP AT ALL!!!! Don't trust these snakes! They sell crappy cars for over inflated prices!! 

Laszlo H 

on BBB

3 years ago

Crown Doge Chrysler Jeep Ram of Ventura are dishonest people and they will rip you off One:I went to the dealership to purchase a jeep but the salesmen there told me that it was better to lease it because I would receive the $7,500 right away. He said it would be deducted from the purchase price of the jeep and it would also reduce my monthly payments. So, I decided to lease it. I have signed the lease agreement with them based on having the $7,500 deducted from the price of the jeep. During my lease signing I asked the fina... read more

Edward B 

on BBB

3 years ago

have had a terrible time dealing with this dealership. More specifically E*** ********z, I’ve been calling for over 2 months trying to get them to take my car to get body work done. Its covered under warranty, and he's been ducking a dodging my calls, when I do get ahold of him. Its the same line, “ oh let me check with our body shop and call you back”, this has happened over 4 times and he's never once called me back. Don’t due business with them, especially service department 

Tom B 

on BBB

3 years ago

The worst dealership I've ever had to deal with. I purchased a classic car from them in February of this year, with little problem. However, once I took delivery the dealership failed to provide permanent registration and title in a timely matter. Endless phone calls to nowhere, transfers to phone lines to people I had never met, no contact from the original salespeople, promises to follow up that never happened......All culminated with me having to retain an attorney to get registartion and title, which finally happened in ... read more

Julie W. 

on BBB

3 years ago

Dishonest!!! Never stated verbally or had us sign off on a diagnostic/estimate charge. Had to pay $170!!! They wouldn’t give us our car key…They added on so many additional charges to what we asked for an estimate on initially that we didn’t trust them to do any work. They are a terrible business.