CrossCountry Mortgage, LLC

Philip S. 

on BBB

2 years ago

LET ME START BY SAYING IF I COILD GIVE NEGATIVE STARS, I WOULD. I have had the absolute worst experience I have ever even heard of with Crosscountry. 0 customer service what so ever. I have never been lied to so many times in my life. All I want is help getting my check and it seems they don't care about anything other than my mortgage payment every month. I'm disgusted. Lost my roof in the hurricane, they have held my check to be endorsed for the last 2 weeks. I call, they tell me it will be sent out tomorrow. Tomorrow come... read more

DELTA M 

on BBB

2 years ago

took money out of my account that they were not supposed to and I have to wait 30 days to get it back... this is bs.. this is xmas money.. not everyone just has an extra grand hanging out in their bank account to use at your disposal... thanks for ruining my xmas 

Neal Y 

on BBB

2 years ago

Worst Customer Service in the Mortgage Industry. Spoke with a Viloleta. Did not have any compassion for service or resolving my complaint. All I wanted was to make a payment because it would not allow for me to do it online. But yet because of their online issue, she wanted to charge me a fee of $11.50 to process a payment because of their inept of their website. Why should I have to pay for their issue? Also, had a recording of a customer service rep last month mention to me that I was now allowed to speak on my partners/fi... read more

Doesn’t matter 

on BBB

2 years ago

Terrible - Make sure to pay your mortgage 45 days before it is due. Took them 23 days to process an electronic payment. Causing my 740 credit score to drop to 588 now I am contacting ****and Obviously BBB 

Mary H 

on BBB

2 years ago

I'm a realtor with Classic Properties in the Pocono Mountains area in Pennsylvania. I long time client and friend of mine used Cross Country at my recommendation. What I didn't realize was that He got to a call center phone number and assigned to a originator in another state. Long story short it was the worst lending experience I have ever experienced.... They delayed closing by almost a month, even after I got involved with the client to provide information. They charged astronomical fees associated with his loan raising m... read more

Julie S 

on BBB

2 years ago

If I could give this company 0 stars I would. This mortgage company failed to meet the sellers deadline because of lack of effort and cost us a higher interest rate and additional payout to the seller. Absolute worst experience. I do not recommend this company. 

Julia C. 

on BBB

2 years ago

I would never recommend this company!!!! 1 star is a high rating. So many mistakes on our morgage down to listing our home at another address. That mistake messed up our insurance policy. 2nd we had to use them for escrow. They sent us and overage check i callled and let them know that didn't seem right. Then tell us a few months later we are negative in escrow. You can't get your questions answered by a live person they want you to use an email to communicate urgent matters. Our loan officer received their check and was nev... read more

Dmitrijs S 

on BBB

2 years ago

Stay away - first red flags - inconsistencies - constantly calling me AFTER CLOSING asking more banking paperwork to prove my income. Charged me 300% on missing insurance IN THE PAST - was not my fault - i bought a new one as soon as i found out ( Old HOI was cancelled because i did not reply in physical mail which was not even delivered ). 

Stephanie A 

on BBB

2 years ago

I had to give a one star or I wouldn't even have given them that much credit. This is by far the worst company to work with. They have constantly added money to my escrow which almost doubled my payment. I've given them all the documents they've required and it's still not fixed. You can not talk to anyone in that department, ever! When you call customer service they just take a message and nobody ever replies. I would refinance my house through my credit union but the interests rates are through the roof right now. So I'm s... read more