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CrossCountry Mortgage, LLC
- Finance
- Naples, FL
About this business
We are dedicated to answering any of your mortgage questions and will guide our clients through the home loan process to ensure an efficient and personalized loan experience.
Location details
999 Vanderbilt Beach Rd Suite 223, Naples, FL, 34108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Representatives you speak with following a death of the loan holder have no clue what they are even talking about . I spoke to 3 different people and finally some help from the last representative. Get your employees some better training it’s worst enough dealing with a death but working with people who have no idea the process and what you need to submit make the process worst . O/10 don’t recommend this company
If there was one house left in the world and I had a chance to buy it, and I was told “the house is yours. Your lending company is going to be Cross Country Mortgage” I would rather go outside and find me and my family a nice cardboard box and some blankets to live in!! They really need to make 0 stars an option for this “business”. After being told I can do a loan deferment so I can rent the house out (I’m military and was moved on orders and my previous command was on on deployment) i called monthly just to be told that it... read more
Juanita B I signed up with Cross Country Mortgage and gave my phone number I then decided to go with another Mortgage company and I opted out from sales calls, well that didn't work because since July 5th, 2023 they been calling morning , noon, and night, I block the number but Cross Mortgage calls from another number. I even called Customer Service the lady said she has opt my number out from their call list but this company is still calling and harrassing me almost every day now and I want it to stop! I'm recommending fami... read more
I was working with an agent who was professional & courteous on a pre qualification for a home loan. When I contacted the home office with a question I was greeted by a woman with a bad attitude and was disconnected. When I called back she scolded me for hanging up on her! I'm glad I got this red flag and I decided to go with my bank.
I was working with Chad ***** to refinancing our home. The first appraisal was done and a note was made indicating a couple of exterior repairs needed to be made. When I brought this up to Chad on our 3/2/23 e-mail ("I saw the items that she mentioned but didn't know that the loan was contingent upon those being fixed right away, That is one of the things we were hoping to get cash back for. However, I will see about getting these fixed.", he replied "We don’t need anything fixed. File is already in processing and will be su... read more
This company is the worst! They will not stop calling me after being asked hundreds of times to remove me from their list. They don’t care and just hang up on you.
We were looking at refinancing our home with a couple different companies. Glenn from Cross Country came in making claims like his boss didn't like to lose, they'll beat any offer and close in 2 weeks. Should've ran then but decided to trust him. Not only didn't they not beat any other offer, they came in higher than other companies. Quoted at over $10k cash at close, ended up with only a couple hundred cash, and it took almost 4 weeks to close. Every promise this company made was broken. Don't trust this company!
Worst lender I have ever dealt with! Our loan officer Lance and his team were so unorganized, not informative and messed up a few times on some very important documents when it came to closing! The loan officer was also very aggressive, rude and argumentative! He treated and talked to my husband and I like we were stupid! Also at closing, we were under the impression that we only had to pay $20000 or so in closing costs. They made a mistake without informing us until the day of closing when we saw the new cash to close amoun... read more
If I could leave 0 stars I would. I have never contacted this company regarding a mortgage and they continue to call even after being asked multiple times about taking me off their call list. I have been on the do not call registry for about 2 months at this point and they are seriously violating the ftc rules. I’m looking to get my information permanently removed from their contact list and an apology for all of the unsolicited calls I have received. Their business practices are not legal and in my opinion they should be ge... read more
Frequently asked questions about CrossCountry Mortgage, LLC
How is CrossCountry Mortgage, LLC rated?
CrossCountry Mortgage, LLC has a 1.4 star rating with 159 reviews.
When is CrossCountry Mortgage, LLC open?
CrossCountry Mortgage, LLC is closed now. It will open tomorrow at 8:30 a.m.
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