CrossCountry Mortgage, LLC

Ashley D 

on BBB

3 years ago

This is the most horrible company I have ever had to deal with. If you value your sanity and health as soon as you hear the words Crosscountry RUN FOR YOUR LIFE!!! I have called several time and placed a request to speak to a Supervisor. I honestly do not understand how a company could approve a work out program after a Covid FB and not provide any documentation of Trial Payment Agreement, give less than a weeks notice the payment is due and refuse to assist as far as over the phone fees or providing documentation of the new... read more

Mason S 

on BBB

3 years ago

This is the grossest incompetence I have ever seen with a mortgage company. They paid the wrong parcel for property taxes and it took three months of calls and emails to ALMOST resolve it. Then i get a letter in the mail saying my mortgage is going up 100 dollars for escrow property taxes! My taxes are around 600 and they paid the wrong tax amount in the amount of 2250.00. If anything my payment should decrease. I want to opt out of escrow so I can just pay the county the correct amount I owe and not jump through hoops.....a... read more

Jennifer E 

on BBB

3 years ago

Do not use Cross Country mortgage unless you want the most stressful event of your life! It started out easy enough. Then as you go further in the process you feel alone. Every time they asked for information, I was on it and provided it immediately. We were sent a email explaining the process but there are alot of things that come up that need explaining. We would reach out and be ignored. We disclosed everything about our financial situation and were blamed that it took so long because we didn't. I wrote letters of explana... read more

Virgilia N 

on BBB

3 years ago

Beware of this mortgage company. They paid out from my escrow account wrongly and then increased my mortgage payment by $206.00. After calling for 3 months and no solution they charged me late fees, reported my account as non payment to the credit burrow and I had to pay 3 months of mortgage plus the escrow shortage. I'm looking to move my loans to another institution ASAP. I will never do business with them ever again. 

Barb G 

on BBB

3 years ago

Cross Country Mortgage was great to work with setting up the loan but has been a nightmare for servicing the loan. They never follow through but claims as Sarah did today that they had provided the forms in October. As there is no email, no spam, mail or promotions mail I can only conclude that once again they failed to follow through. Sarah also failed to allow me to take a survey that would have helped the company find out that someone is noting correspondence on a record which never occurred. Plus they have set up a horri... read more

Aaron S 

on BBB

3 years ago

Spam Calling Over and Over I’m not sure why this terrible company continues to call me, but I have no accounts with them and they continue to call. 

Danika M 

on BBB

3 years ago

I worked with Jeff ***** at the Chandler AZ location. He couldn't have wanted my business less. After pre qualifying me at 3.5% he changed it to 4.8% on closing week. No changes to credit or income. His interest rate only changed when he found out my ethnicity. Jeff ***** does not want business with African American men. Please stay away from this racist man and company that clearly support his racism. 

Ruth C 

on BBB

3 years ago

Denied my loan the night before closing after 3 months sending and resending same documents they won’t issue me an denial letter which I need so I can my earnest Money back, they are the worse in history STAY AWAY FROM ANY CROSS COUNTRY OFFICES!!! SCAM!!!! 

Jessica W. 

on BBB

3 years ago

First off, I am a first responder and not that it should matter but as a nurse most people can understand how busy we are. I have had my mortgage for a year the 28th of this month, I had a late payment to my mortgage company in November for October 2021. If most of you do not know, your credit takes a massive hit, when your mortgage payment is accidentally late. I thought I had made my payment like I do every single month, but I must have gotten side tracked working in the hospital, many hours of overtime and with very sick ... read more