CrossCountry Mortgage, LLC

Larry B 

on BBB

2 years ago

The worst customer service possible. They have a call center take your name and phone number and they never contact you. I have not been able to speak with CCM in over a month. I bet if I don't pay they will call. 

Isabelle B 

on BBB

2 years ago

I wish I hadn't refinanced with this crap company. They make making payments so difficult. If you call in for a question you are transferred several times before you ever actually speak with the department you need to. When you do receive answers, you receive multiple answers and every answer is different than the last. You'll be put on a call list and when you state you don't want to be called anymore. They will continue to call. Just this week I received a call asking about my inquiry to do a cash out refinance from April.... read more

Seraina L 

on BBB

2 years ago

Crosscountry mortgage is by far the WORST mortgage company I have ever dealt with. After hurricane Ian forbearance my account is so messed up, they keep reporting late to my credit- even though we aren't late and everyone of their CSR have no idea the answer to fix our issues. Then randomly they decide they want to do an appraisal on the home at our expense even though we just built/bought the home last year! unreal. 

John M. 

on BBB

2 years ago

We sold our house in Oct.2022. CrossCountry held $8500 more than the amount in the purchase agreement with the buyer. I did not receive the money until Jan. 20.They held that money since the the closing date of Oct 3 and after the work agreed upon was complete in mid Oct.When I called to talk with an agent of the company, they never returned my calls. I just wanted to know what the hold- up was about. The check we received was for $8350. $150 was for a final inspection.I don't know why we were charged when that should have b... read more

John C 

on BBB

2 years ago

Tried to refinance my home through these guys back when interest rates where low appraisal on my house came back way low for the cash out refinance I was trying for was still going to refinance with them for the amount the low appraisal would have Allowed me to borrow in equity was working with a guy by the name of Ryan Anderson who once this happened I sent multiple messages too saying let’s just refinance for the amount I could qualify for with the low appraisal as I’d already spent 900 dollars for the appraisal he complet... read more

Affluencia M 

on BBB

2 years ago

This is a great company, they deserve a legitimate 10 star rating. 

Jessica B 

on BBB

2 years ago

First if I could put a negative 10 I would. I worked with Justin haven we followed every email to the “T” seems to be the only way to communicate this Justin man hire out people to work on our place and he will not pay him money promised because he doesn’t know how to work a deal we spent money we didn’t have and could have been in a better place financially I have every single email from this guy we responded quickly ohh also we have a pool professional installed and every inspector seen it right at the end he sends me. Ema... read more

Ashley K 

on BBB

2 years ago

I filled out a form for info about Cross Country Mortgage. I received a call advising of services offered. I decided not to move forward with their products and requested to be placed on their "do not call list". The company calls every day from a different number. Each time I answer the call and ask not to be called any more. I also block the number. They keep calling daily from a different number, in violation of my my multiple requests. I want this company to delete and destroy my contact info and not share it with anyone... read more

Ashleigh A 

on BBB

2 years ago

A+ professionalism. I am very impressed with this mortgage facility and I believe they deserve a 10 ? star rating. Thank you so much!