CrossCountry Mortgage, LLC

Anshu 

on BBB

4 years ago

We will not recommend anyone to take a loan from Cross Country Mortgage. Will have provided sub-zero rating only if the system allowed it. We suffered quite a bit of loss which includes: * Financial Loss: Over $10,000 (loss of buyer agent’s credit, lender’s credit, higher MI, higher points) * Loss of Reputation in the Market: Due to delay caused by the lender, we had to plead to our seller/seller agent/buyer agent to extend the time * Loss of Fair Opportunity: Changing the details at last minute restricted us to proceed with... read more

faris H 

on BBB

4 years ago

Cross Country Mortgage LLC & BBB I see alot of reviews that are negative from different states But the NJ side of things is completely different. I would like to share my experience with Cross Country Mortgage. I had the pleasure to Meet Mohamed *******Carolina *****and the whole Team ****** group. First person i got to speak to was Mohamed. He explained everything i needed to do to get a loan. He held my hand on the entire time from start to finish. Mohamed made sure he helped on everything from pre-approval to approval and... read more

Aslesh T 

on BBB

4 years ago

Its been more than 15 days since I've submitted my application and uploaded all the required documents onto their website to get a pre-approval and there was no acknowledgement in any form, be it email, call or a text. What is the point of using an online service if it takes more than 15 days to get any sort of acknowledgement while other lenders do it in less than a day. Good luck CrossCountry on your numbered days before a service oriented rival takes you out of business. 

Alan K 

on BBB

5 years ago

When I reached out to Chad *****, loan officer for CrossCountry Mortgage, he insisted he cannot answer any questions until I submit a loan application. They pulled my credit report and almost 2 weeks passed with no word regarding the application. When I reached out, Chad referred me to one of his associates, then after a couple exchange of emails, they have gone in the dark again. I would stay away from this company and Chad *****. Reliability is the one thing you need from the lenders and apparently CrossCountry won't provi... read more

Farshid K 

on BBB

5 years ago

Review for CrossCountry Mortgage, LLC, McKinney, TX I wish I could give her ZERO stars. Gail *******changed the interest rate on my 15-yr fixed refi from 2.875% to 3.875% and wanted to collect 1.5% origination fee on top of the 1% rate increase. Ouch, 1% increase for a 15-yr fixed mortgage is HUGE. Also, they made multiple mistakes in the disclosure and when I brought them to their attention, I was told it didn’t matter. When I questioned Gail about the rate increase. Gail replied, “Fannie Mae has been changing the Loan Pric... read more

Suzanne M. 

on BBB

5 years ago

Crosscountry mortgage company worst company to help in a disaster. 

Thomas E 

on BBB

5 years ago

This company failed to provide the correct payoff at the date of closure for my refinance. This caused the title company to disburse the incorrect amount to the mortgage holder and not satisfy the payoff amount. The title company did not end up paying off the loan until 20 days after the closing causing me to incur interest charges close to $1000. When I informed them and provided them with the documentation from the lien holder showing the correct payoff was sent to them prior to closing, they completely discredited it and ... read more

gm0980 

on BBB

5 years ago

Stay Away! They will do a bait and switch - lure you in with an enticing Loan Estimate, take 2 months to process your loan, and then offer you a Closing Disclosure at the 11th hour, with much higher closing costs. Don't waste your time! 

Cornelius C. 

on BBB

5 years ago

Horrible experience no one calls you to let you know your status on loan once I told them I no longer wanted to use them they ran credit over and over and denied my loan instead of withdrawing from it