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Credit Union 1
- Finance
- Lombard, IL
About this business
This company offers savings and checking accounts, loans and credit including mortgages, auto loans, personal loans, student loans, and insurance protection. They also offer investment services including insurance protection, and individual retirement accounts.
Location details
450 East 22nd Street Ste 250, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a long time customer of Credit Union 1, and having a problem this repetitive and concerning was new to me and very frustrating. I had spent considerable time on the phone before deciding it could not be resolved through phone robots. I needed to take my paper statement to be reviewed in person. Kristin was very patient and listened to my concerns and we shared possible explanations for the bank’s error. She was very efficient and followed through with the necessary steps to resolve. I am concerned about the appar... read more
Business response:
Hi Ruth. Patience is to be expected with every interaction, and we appreciate you taking the time to acknowledge this with your great review. Your business and feedback are both greatly appreciated!
I am a member of ***** ******** ****** ***** and have not been able to access my account due to the merger in almost a week. I have been on hold for hours over multiple days trying to register for an online banking account (the online registration system says it can't validate my information). The customer service reps either promise to call back (and don't) or place me on multiple holds. This merger has led to abominable customer service.
Business response:
Hi Mary, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
The customer service call center is CRAP; like most credit unions the in-person service is nice and personal, but for suspected fraud they are not helpful at ALL. Not only does the website not allow one to see individual transactions within their account, but no one at the call center seems able to help. There's a pending hold for hundreds of dollars more than I know I ever spent within just the last few days that they're not able to see, explain, help with; my credit limit hasn't changed but the amount of available and owed... read more
Business response:
Hi Sasa, Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We will take this feedback and share it with our team.
OMG, I LOVE MY CREDIT UNION 1!!! They’ve not only been consistently helpful in financial strategies but also with expeditious remedies in certain challenges. Sonya WAS SUPERBLY PATIENT AS WELL AS informative. I’ve been with this credit union for 5 years! I AM A LIFE LONG MEMBER OF CREDIT UNION 1 and counting! I would certainly recommend Credit Union 1 to ANY of my relatives and EVERYONE I KNOW!!!! Keep up the great work!
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Jheramie! Your business and feedback are both greatly appreciated.
Julie is amazing! She literally saved our home sale! If you live and love ******** I would recommend Credit Union 1 unqualified. If your 5 year plan includes an out of state move, then you're going to need Julie ***** to help you! My husband and I have spent years and thousands of dollars trying to purchase a coop in *** to no avail. We finally found something that will work and that we like and I find out from our attorney we needed to provide the escrow deposit TODAY - today or the deal was dead. After some bad Intel from ... read more
Business response:
Thank you so much for taking the time to share the details of your Credit Union 1 experience Sharaya! Your business and feedback are both greatly appreciated.
Member since 1972 Balance over 1,000 in savings Owed credit card 2.99 for late charge Received nasty letter Copy of which mailed to credit bureau So much smaller company
Business response:
Hi John. Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We have taken this feedback and shared it with our team.
I recently opened a account with this bank and I have to say it’s definitely lack of communication. They are terrible about sending notifications, calling or emailing in regards to your account like other banks offer. I tried to link my outside bank account to my credit Union 1 account in case of low funds. Instead of anyone reaching out to me to notify me that I could not gain access to my account until I sent over a bank statement from the outside bank they lock my account and held it as fraud. Once I called in to find out... read more
Business response:
Hi Corri. Thank you for taking the time to leave us this constructive review! This feedback is so important as we work towards providing every member with an excellent experience. We have taken this feedback and shared it with our team.
To ***** ****managers , this young lady assisted me this morning concerning my older brothers new joint account with me. Not only did she go step by step to help me change UN / PW but was able to answer all of my old man questions . This was easier then getting help from my daughter. This young lady is a very good assets to your organization. All Customer Service reps could learn a few things from her. A VERY PLEASED CU1 account holder John * ******
Business response:
Mr. ******, we are so happy to hear you had a good experience and appreciate your business. See you soon!
First time home buying is a terrifying notion. Growing up in neighborhoods where you once played catch and enjoyed “paletas” from ice cream vendors with push carts that knew you since you where born, and seeing those same people replaced with skyscrapers and electric vehicles is daunting and makes you feel small. It makes you feel unable to even dream of living in the communities you hold close to your heart. But all of those notions can be wiped away when you are able to find people with the know how, and the understanding ... read more
Business response:
Hi Mr. *****, thank you for taking the time to share your kind words about Zachary. Thank you for your business, and we look forward to your next visit!
Frequently asked questions about Credit Union 1
How is Credit Union 1 rated?
Credit Union 1 has a 4.5 star rating with 390 reviews.
When is Credit Union 1 open?
Credit Union 1 is closed now. It will open tomorrow at 9:00 a.m.
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