This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Covenant Children's
- Hospitals
- Lubbock, TX
About this business
Covenant Health System is one of the largest health care institutions in the West Texas and eastern New Mexico region serving over 1.2 million people. It was founded in 1998 through the merger of St. Mary of the Plains Hospital and Lubbock Methodist Hospital System. The firm offers a wide range of services, including bariatric, cancer, cardiac, corporate wellness, diagnostic, endoscopy, laboratory, orthopedic, surgical, pediatric and guest services. Covenant Health System is a member of St. Joseph Health System, one of the m... read more
Location details
4000 24th St, Lubbock, TX, 79410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI’ve recently had to have both of my grandparents taken to the er due to falls and fractures. Both times the ER staff, ER dr. on both shifts, radiology techs, trauma surgeons, etc have been amazing. I appreciate everyone making sure their pain was under control, keeping us updated with the plan of care and being available when we needed something. Way to go ER, y’all are amazing!
Business response:
Ashton, we are so very honored to have provided your Grandparents with the crucial care they needed. Reuniting families with their loved ones is one of the most rewarding parts of our job. We are so happy to know that you feel we provided them with amazing care. Thank you for sharing their experiences with us!
Triage nurse in ER makes it very apperant he runs the hospital and makes patients feel like they have burdened his day by coming in. I have been waiting for 3 hrs to be seen, with at any given time 7 people in waiting room. i have watched 3 people leave to go to UMC based on attitudes for staff and security. This hospital use to be best out of choices to go to but has gotten to be the worst. From staff to facitlity do yourself or loved one a favor and search for assistance elsewhere.
I've had it with the nightmares from my hospital stay. You didn't even solve my problem just created a new problem to go with it. Is that how you treat all your patients? I'll never forget the staff, worst in my life.
Business response:
Hello, Clint. This surely is never the type of report we like to receive from our patients. It is our mission to provide not only the utmost quality and compassionate care but care that leaves you with comfort and peace of mind. Our leadership takes all feedback from patients very seriously, and our care team would like to learn more about your experience. Please feel free to send us a P/M with more information, so we can pass along to the appropriate channels.
So I was at covenant health because one of my friends had to be there and absolutely no one checked up on him the 30 mins I was there I had to help him with everything. This ER sucks and will never recommend it to anyone they only care about themselves and not about the patient. No one can wait in the lobby even if it’s not full and is asked to wait outside. This is a horrible establishment.
Business response:
Hello, Nolan. Here at Covenant Health, we care deeply about the health and well-being of every patient we serve. Our leadership takes all feedback from patients, their friends and families very seriously, and our care team would like to learn more about your overall experience. They can be reached at: 806-725-4582
Business response:
Hello, Jamie. This surely is never the type of report we like to hear from our patients and their families. We care deeply about the health and well-being of every patient we serve. Our leadership takes all feedback from patients very seriously, and our care team would like to learn more about your experience. They can be reached at: 806-725-4582.
I was admitted on11/26/20 having trouble breathing having COVID-19.From the time I went into the ER .staff was great taking care of me. Ended up being admitted to 6 th floor. I had excellent care, staff constantly checked how I was doing ,if I needed anything.If I called for them they were there within minutes. I know the staff on that floor works hard. My door was closed but you always heard staff in the hall so I know they were making sure patients were taken care of. These care givers work hard. They always came in with a... read more
Business response:
Hello, Solia! We are honored to hear that you received the crucial care you needed. Our mission is to ensure we provide the spiritual, emotional, medical and physical well-being of the patients we serve. Thank you for sharing with us, have a great day and be safe. ❤️ ❤️
A visit to the ER today with my son was less than pleasant. The security officer yelling out instructions from across an empty waiting room is neat, but not the most effective communication device. MAYBE, and i mean just MAYBE, one of the 5+ people sitting in the check in booth could have said something like... hi, we're sorry the form you need to fill out is not out there, please step to the window and we can help you. Or even... we can help you over here. But nope, it was left up to the security officer to bark at us from ... read more
Frequently asked questions about Covenant Children's
How is Covenant Children's rated?
Covenant Children's has a 3.9 star rating with 278 reviews.
When is Covenant Children's open?
Covenant Children's is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com